Gwendolyn Dyea
Laguna,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
05.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained and mentored 4 new personnel hired to fulfill various roles.
Grocery Shift Manager
Laguna Development Corporation
04.2019 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into a team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Grocery Clerk
Laguna Development Corporation
09.2016 - 04.2019
- 3Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
Casino Snack Bar/Food Prep Cook
Laguna Development Corporation
05.2013 - 11.2016
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Managed opening and closing shift kitchen tasks.
- Set up 3 line stations with proper tools and products, quality-checked foods and maintained line equipment.
Education
Associate of Science - Health Information Technology
ITT Technical Institute
Albuquerque, NM04.2014
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Cleaning and sanitation
- Processing payments
- Decision-Making
- Critical Thinking
Timeline
Crew Trainer
McDonald's Restaurant
05.2023 - Current
Grocery Shift Manager
Laguna Development Corporation
04.2019 - 05.2024
Grocery Clerk
Laguna Development Corporation
09.2016 - 04.2019
Casino Snack Bar/Food Prep Cook
Laguna Development Corporation
05.2013 - 11.2016
Associate of Science - Health Information Technology
ITT Technical Institute
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