Gwendolyn Dyea
Laguna,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
2023.05 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained and mentored 4 new personnel hired to fulfill various roles.
Grocery Shift Manager
Laguna Development Corporation
2019.04 - 2024.05
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into a team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Grocery Clerk
Laguna Development Corporation
2016.09 - 2019.04
- 3Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
Casino Snack Bar/Food Prep Cook
Laguna Development Corporation
2013.05 - 2016.11
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Managed opening and closing shift kitchen tasks.
- Set up 3 line stations with proper tools and products, quality-checked foods and maintained line equipment.
Education
Associate of Science - Health Information Technology
ITT Technical Institute
Albuquerque, NM04.2014
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Cleaning and sanitation
- Processing payments
- Decision-Making
- Critical Thinking
Timeline
Crew Trainer
McDonald's Restaurant
2023.05 - Current
Grocery Shift Manager
Laguna Development Corporation
2019.04 - 2024.05
Grocery Clerk
Laguna Development Corporation
2016.09 - 2019.04
Casino Snack Bar/Food Prep Cook
Laguna Development Corporation
2013.05 - 2016.11
Associate of Science - Health Information Technology
ITT Technical Institute
Similar Profiles
Johnathan HooperJohnathan Hooper
Manager at McDonald's RestaurantManager at McDonald's Restaurant
Jared FarrugiaJared Farrugia
Crew Coach at McDonald's RestaurantCrew Coach at McDonald's Restaurant
Michael Joseph LausellMichael Joseph Lausell
Crew Trainer at McDonald's RestaurantCrew Trainer at McDonald's Restaurant