Gwendolyn E. Bolden
Charleston,SC
Summary
Gwendolyn is a Certified, high performing, efficient and diligent Public Parking Administrator leveraging a wealth of experience overseeing parking operations for universities, municipalities, and private sector entities. Demonstrates expertise across all aspects of parking and transportation operations. Gwendolyn holds a board position with the International Parking and Mobility Institute that oversees the individual certification of Parking/Mobility Professionals. Additionally, she is a certifier for Parking Organizations that seek accreditation in the industry.
Overview
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Certification
Work History
DIRECTOR OF PARKING MANAGEMENT
MEDICAL UNIVERSITY OF SOUTH CAROLINA (MUSC)
- PROVIDES LEADERSHIP AND MANAGEMENT FOR MEDICAL UNIVERSITY PARKING SYSTEM. DEVELOPS STRATEGIC INFORMATION REGARDING PARKING OPERATION TO COMMUNICATE WITH SENIOR LEADERSHIP. LEADS PARKING STAFF OF 45 IN MANAGING CUSTOMER SERVICE TO EMPLOYEES, STUDENTS, PATIENTS AND VISITORS. RESPONSIBLE FOR A BUDGET WITH OPERATING EXPENSES OF 9MILLION AND 11 MILLION IN EXCESS REVENUE. MANAGES 7 GARAGES AND 45 SURFACE LOTS
DIRECTOR, ON-STREET PARKING, PITTSBURGH PA
PITTSBURGH PARKING AUTHORITY
- PROVIDES LEADERSHIP AND DIRECTION TO ON-STREET AND METER SERVICES FOR THE CITY OF PITTSBURGH. WORKS WITH THE CITY OF PITTSBURGH TO IDENTIFY BEST PRACTICES FOR CURBSIDE MANAGEMENT, SHORT TERM AND LONG-TERM PARKING. IDENTIFIES TECHNOLOGY TO MAINTAIN CUTTING EDGE MOBILITY OPPORTUNITIES
Director, Parking and Transportation
WASHINGTON UNIVERSITY-ST. LOUIS
- Gwendolyn led the campus through the permit renewal process while displacing over 900 parking spaces due to the construction of the new parking garage. Additionally upgrading Parking Access and Revenue control equipment to existing parking structures introducing new technology to a campus focused on donor and event management. New technology included electrical charging options, and mobile payment options for visitors
Director, Parking and Transportation
UNIVERSITY OF OREGON
- Provided strategic leadership to meet departmental goals in alignment with the campus master plan. Led the campus through establishing Parking and Transportation as an independent department separate from the Police department. Upgraded an obsolete metering system to electric meters and introduced mobile parking and electrical charging to the campus. Established multi-modal transportation options to include secure bicycle racks, shuttle systems to support a bicycle focused campus.
Director, Parking and Transportation
University of North Carolina, Wilmington
- Introduced the campus to a zoned parking system. Students were allowed to park in preferred zones based on their class status. Faculty and staff were able to choose parking off campus and paying a lower rate for parking. Additional resources were allocated to bicycles, pedestrians, and campus shuttles. This created a multi-modal transportation system for the campus. Proper marketing really allowed this project to be successful.
Education
Bachelor of Arts (BA) - Liberal Arts
California State University, East Bay
Hayward, CA01.2007
Skills
- Transit Operations
- Project Management
- Negotiation
- Contract Management
- Client Training
- People Management Employee Development/Training
- Statistical Reporting
- Feasibility Studies
- Critical Thinking
- Collaborative Leadership Strategic Planning Transportation Administration
- Garage Operations
- Budgets
Certification
- Certified Administrator Public Parking (CAPP)
- International Parking/Mobility Institute, Alexandria, VA
- Certifier for Accredited Parking Organizations (APO) International Parking/Mobility Institute
Timeline
DIRECTOR OF PARKING MANAGEMENT
MEDICAL UNIVERSITY OF SOUTH CAROLINA (MUSC)
DIRECTOR, ON-STREET PARKING, PITTSBURGH PA
PITTSBURGH PARKING AUTHORITY
Director, Parking and Transportation
WASHINGTON UNIVERSITY-ST. LOUIS
Director, Parking and Transportation
UNIVERSITY OF OREGON
Director, Parking and Transportation
University of North Carolina, Wilmington
Bachelor of Arts (BA) - Liberal Arts
California State University, East Bay