Gwendolyn Gladhart

Ensured accuracy of all onboarding documentation.

Monitored subjects, recorded vitals, conducted EKGs.

Conducted outbound calls to recruit subjects for research studies.

• Maintained accurate records of transactions using the point-of-sale system.
• Addressed customer questions and concerns regarding products and services.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Recommended, selected, located, and obtained products to meet customer needs.
• Counted and balanced cashier drawers.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Answered phone calls to assist customers with questions and orders.
• Built loyal clientele through friendly interactions and consistent appreciation.

• Described menu items to customers and suggested appealing products.
• Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Utilized POS system to receive and process customer payments.
• Memorized official and off-menu coffee and tea preparations.
• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
• Described menu items to customers and suggested products based on stated preferences.
• Maintained calm demeanor during high-volume periods and special events.
• Prepared and served coffee, espresso drinks, blended coffees and teas.