Gwendolyn Grevely
Schenectady,NY
Summary
Results-oriented Regional Vice President known for leveraging strong problem-solving abilities to enhance business performance. Demonstrated success in coordinating improvements and executing effective customer acquisition strategies within competitive markets. Committed to fostering a culture of excellence and innovation while achieving significant growth objectives. Future goals include further developing talent within the organization to drive sustained success.
Overview
35
35
years of professional experience
Work History
Regional Vice President
Joann Fabrics
Schenectady
10.2024 - Current
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Negotiated contracts with vendors, suppliers, and other external partners.
- Built strong relationships with corporate leadership teams at head office level.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Oversaw the development of budgets, forecasts, and business plans for each region.
- Provided guidance on operational issues such as pricing, inventory management, and product distribution.
- Executed on-time, under-budget project management to adhere to project road map.
District Sales Manager
Joann Fabrics
Schenectady
10.2023 - 10.2024
- Organized regional conferences for managers from multiple districts in order to exchange best practices.
- Supported sales team members to drive growth and development.
- Visited clients to negotiate prices and to increase product presence.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed budgets for each store in the district based on projected revenue goals.
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Evaluated competitor marketing campaigns to create pricing, direct mail and media advertising strategies.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Gained market share in new sales performance through aggressive team training.
Restaurant Owner
Gwenies Breakfast Wagon
Schenectady
01.2013 - 06.2023
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Directed menu development efforts.
- Managed inventory and replenished ingredients as needed.
District Sales Manager
Forever 21
Albany , NY
10.2016 - 11.2021
- Organized regional conferences for managers from multiple districts in order to exchange best practices.
- Supported sales team members to drive growth and development.
- Visited clients to negotiate prices and to increase product presence.
- Oversaw regional and local sales managers and staff.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led, coached and developed employees to achieve sales goals.
- Used change methodologies to increase sales and led projects for increased productivity.
- Directed and coordinated products, services and sales activities.
- Controlled promotional budget to implement effective marketing strategies through media buys, event marketing and sponsorship programs.
- Assessed employee performance through regular reviews and documented any areas needing improvement or development.
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Analyzed data to identify key market trends and opportunities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Created incentive programs to motivate sales teams to exceed quotas.
- Hired and motivated high-performing sales team.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Monitored inventory levels at retail outlets within the district in order to ensure adequate stock availability for customers.
District Manager
Hennes & Mauritz
Albany , NY
05.2000 - 10.2013
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Gained market share in new sales performance through aggressive team training.
- Identified and developed top talent to promote performance-oriented culture.
- Coached, developed and motivated team to achieve revenue goals.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Directed and coordinated products, services and sales activities.
- Mentored team members by demonstrating best practices for sales and customer service.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Identified opportunities for process improvement across multiple locations within the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Used change methodologies to increase sales and led projects for increased productivity.
- Cultivated positive rapport with associates and team leadership.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
Restaurant Manager
McDonald’s Corporation
Albany , NY
06.1990 - 04.2000
- Oversaw food preparation, production and presentation according to quality standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created detailed reports on weekly and monthly revenues and expenses.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Established policies for cash handling procedures to maximize security measures.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Resolved conflicts among employees in an effective manner.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created new menu items based on customer feedback and industry trends.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained detailed records of sales transactions and daily shift reports.
Education
High School Diploma -
Ballston Spa High
Ballston Spa, NY06-1992
Skills
- Leadership auditing
- Operational planning
- Construction oversight
- Strategic Decision-making
- Expense control
- Staff leadership
- Budget administration
- Process improvements
- Business forecasting
- Team collaboration
- Written communication
- Analytical skills
- Time management
- Performance benchmarking
- Strategic business planning
- Interpersonal skills
- Human resources
- Solution innovation
Timeline
Regional Vice President
Joann Fabrics
10.2024 - Current
District Sales Manager
Joann Fabrics
10.2023 - 10.2024
District Sales Manager
Forever 21
10.2016 - 11.2021
Restaurant Owner
Gwenies Breakfast Wagon
01.2013 - 06.2023
District Manager
Hennes & Mauritz
05.2000 - 10.2013
Restaurant Manager
McDonald’s Corporation
06.1990 - 04.2000
High School Diploma -
Ballston Spa High