Gwendolyn Hayes
Casa Grande,AZ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Certified Signing Agent
Blue Ink Signatures, LLC
09.2019 - Current
- Checked documents and identifying credentials for all parties and administered oath to document signers to obtain affirmation of truth
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction
Recording Specialist
OS National
06.2021 - 04.2023
- Examined and prepared the recordable documents for recording and processing using Simplifile
- Identified and followed up on document problems, as well as monitor the daily post-closing department report and the unresolved issues pipeline
- Calculated the necessary recording fees and sent to the relevant county, either electronically or manually, and check to see if the documents has been recorded
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Provided accurate and professional communication to clients, customers and vendors, both verbally and in writing
Sales Associate
Cigna Health System
09.2019 - 08.2020
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
- Managed 50 customers per day, directly resulting in 10% annual revenue increase
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Retained excellent client satisfaction ratings through outstanding service delivery
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Documented customer interactions using SalesForce to capture data in processing system
SERVICE CENTER SUPPORT
FEDEX FREIGHT
04.2018 - 09.2019
- Experienced biller with a successful track record that established workflow processes and monitored daily productivity
- Proficient in accurately processing invoices, monitored billing cycles, and resolved discrepancies
- Maintained detailed records, communicated effectively with team members and ensured timely payment processing
- Produced accurate office files, updated spreadsheets and crafted presentations
- Proven ability to work efficiently in a fast-paced environment while adhering to company policies and procedures
ACCOUNT EXECUTIVE
SECURE PAYMENT SYSTEMS
08.2008 - 04.2018
- Drove new business development through qualifying leads, building relationships, and executing strategic sales
- Managed sales cycle from first contact to established customer sale and maintained solid customer base
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies
- Maximized revenue by servicing accounts and proposing new products and services to established customers
- Collected information from clients before securing accounts, verifying payments and special needs
Skills
- Strategic Planning
- Account Management
- Data Input and Analysis
- Business Acumen
- Administrative Management
- Accounts Payable/Receivable
- Project Management
- B2B/B2C Relations
- Sales Expertise
- Microsoft Office
- SalesForce
- G-Suite
Education
Master of Business Administration - Business Administration
Webster University
St Louis, MO08.2022
Master of Arts - Human Resources Management
Webster University
St Louis, MO08.2022
Bachelor of Arts - Business Administration
University of Central Arkansas
Conway, AR12.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recording Specialist
OS National
06.2021 - 04.2023
Certified Signing Agent
Blue Ink Signatures, LLC
09.2019 - Current
Sales Associate
Cigna Health System
09.2019 - 08.2020
SERVICE CENTER SUPPORT
FEDEX FREIGHT
04.2018 - 09.2019
ACCOUNT EXECUTIVE
SECURE PAYMENT SYSTEMS
08.2008 - 04.2018
Master of Business Administration - Business Administration
Webster University
Master of Arts - Human Resources Management
Webster University
Bachelor of Arts - Business Administration
University of Central Arkansas
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