Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwendolyn Hill

Spring Valley,NY

Summary

Dynamic Fulfillment Associate at Amazon.com Services LLC with a proven track record in enhancing customer satisfaction and optimizing workflows. Skilled in pallet building, cart building and warehouse safety, I excel in teamwork and adaptability, consistently meeting productivity goals while ensuring quality service. Committed to maintaining a safe and efficient work environment.

Overview

38
38
years of professional experience

Work History

Fulfillment Associate

Amazon.com Services LLC
08.2017 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Practice safety on every shift.

Mail Processing Clerk

United States Postal Service, USPS
06.1987 - 01.2013
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
  • Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Generated reports after running the automation machines.
  • Maintained an impeccable safety record.

Education

No Degree - Biblical Studies

Liberty Home Bible Institute
Lynchburg, VA

Associate of Arts - Humanities

Rockland Community College
Suffern, NY
12-2024

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Pallet building, cart building and space utilization
  • Reliable
  • Quality and quantity oriented
  • Warehouse safety and escalate to management serious safety concerns
  • Fulfillment processing while being customer oriented
  • Experience with pallet jacks, carts, shrink wrap and wrapping poles
  • Cognizant of dispatch/send out schedules
  • Correct labeling
  • trailer loading

Timeline

Fulfillment Associate

Amazon.com Services LLC
08.2017 - Current

Mail Processing Clerk

United States Postal Service, USPS
06.1987 - 01.2013

No Degree - Biblical Studies

Liberty Home Bible Institute

Associate of Arts - Humanities

Rockland Community College

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Gwendolyn Hill