GWENDOLYN HODGES
Milwaukee,WI
Summary
Accomplished Outbound Specialist with a proven track record at Crisis Prevention Institute, adept in PROJECT MANAGEMENT and TEAM LEADERSHIP AND DEVELOPMENT. Spearheaded successful outbound campaigns, significantly enhancing customer retention. Expert in cross-functional collaboration, delivering impactful customer satisfaction improvements and operational efficiencies.
Overview
20
20
years of professional experience
Work History
Outbound Specialist
Crisis Prevention Institute
01.2020 - Current
- Promoted to Outbound Specialist due to consistently exceeding performance metrics and delivering high customer satisfaction over six years
- Spearhead outbound campaigns to Certified Instructors (CIs) and organizations, focused on driving training activity, improving renewal rates, and enhancing customer retention
- Collaborate with the marketing team to initiate and manage outreach projects that align with organizational goals, while utilizing the Sales loft platform to drive engagement
- Act as a liaison for customer feedback, providing actionable insights to improve CI training, onboarding processes, and overall customer experience
- Build strong relationships with internal teams and stakeholders, including Sales, to ensure seamless coordination and execution of outbound strategies
Manager
SNL Financial (Now S&P Global Market Intelligence)
01.2005 - 01.2015
- Managed a team of [insert number] individuals in a fast-paced environment, overseeing daily operations and ensuring alignment with company objectives
- Led the development and execution of customer support strategies, improving response times, resolution rates, and overall customer satisfaction
- Conducted performance reviews, coaching, and training to elevate team productivity and foster a collaborative work culture
- Partnered with cross-functional teams to streamline processes and enhance operational efficiency, resulting in improved customer experiences and business outcomes
Education
Iowa Central College
Fort Dodge, IowaSkills
- PROJECT MANAGEMENT
- OUTBOUND SALES AND MARKETING
- CROSS-FUNCTIONAL COLLABORATION
- CUSTOMER RETENTION AND SATISFACTION
- TEAM LEADERSHIP AND DEVELOPMENT
- DATA ANALYSIS AND REPORTING
- CRM AND SALESLOFT PLATFORMS
- PROCESS IMPROVEMENT AND OPTIMIZATION
- COMMUNICATION AND PRESENTATION SKILLS
Timeline
Outbound Specialist
Crisis Prevention Institute
01.2020 - Current
Manager
SNL Financial (Now S&P Global Market Intelligence)
01.2005 - 01.2015
Iowa Central College
Similar Profiles
Allison DuchAllison Duch
Customer Success Advocate at Crisis Prevention InstituteCustomer Success Advocate at Crisis Prevention Institute
Jason SchmelingJason Schmeling
Territory Account Manager at Crisis Prevention InstituteTerritory Account Manager at Crisis Prevention Institute
Wendi ColeWendi Cole
CPI Certified Instructor at Crisis Prevention InstituteCPI Certified Instructor at Crisis Prevention Institute
Anadion MaddoxAnadion Maddox
In-Store Shopper at Whole Foods Market IncIn-Store Shopper at Whole Foods Market Inc
Jacob MayJacob May
Front End Courtesy Clerk at Pick N SaveFront End Courtesy Clerk at Pick N Save