Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwendolyn Holmes

Moss Point,MS

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

29
29
years of professional experience

Work History

Collections Agent

South Ms Collection Services
Moss Point , MS
09.2011 - Current
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Upheld privacy and security requirements for customer information.
  • Updated account status records and collection efforts.

Customer Service Representative

AT&T Mobility
Ocean Springs , MS
03.2002 - 09.2010
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Maintained a high level of professionalism when dealing with difficult customers.

Glove Puller

Best Manufacturing Co
Moss Point , MS
02.1995 - 10.1999
  • Provided assistance with packaging products for shipment when needed.
  • Adhered to all company policies regarding quality control standards throughout the pulling process.

Education

Associate of Applied Science -

Mississippi Gulf Coast Community College
Gautier, MS
05-2002

High School Diploma -

Pascagoula High School
Pascagoula, MS
05-1992

Skills

  • Collections regulatory guidelines
  • Outbound Calling
  • Credit and collections

Timeline

Collections Agent

South Ms Collection Services
09.2011 - Current

Customer Service Representative

AT&T Mobility
03.2002 - 09.2010

Glove Puller

Best Manufacturing Co
02.1995 - 10.1999

Associate of Applied Science -

Mississippi Gulf Coast Community College

High School Diploma -

Pascagoula High School

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Gwendolyn Holmes