Gwendolyn Jenkins
Independence,MO
Summary
Detail-oriented Collection Analyst experienced in account analysis and payment negotiation. Resolved disputes and enhanced customer relationships through effective communication and training in escalation, coaching, and agent development. Committed to delivering value and improving processes. Detail-oriented Collection Analyst with expertise in payment negotiation and dispute resolution. Proven ability to enhance customer satisfaction through effective account analysis and process improvement.
Consistenly ranked top amogst my peers.
Overview
22
22
years of professional experience
Work History
Collection Analyst
US BANK
Independence, Missouri
07.2010 - Current
- Reviewed customer accounts to identify overdue balances and propose repayment options, facilitating timely resolutions.
- Communicated with clients to negotiate payment plans and resolve disputes.
- Communicated with clients to arrange payment plans and resolve disputes, ensuring customer satisfaction.
- Utilized collection software to track account statuses and update records.
- Used collection software to monitor account status and keep records current.
- Supported account operations by streamlining processes to improve customer service quality.
Collection Analyst
Wells Fargo
Kansas City, Missouri
05.2004 - 10.2009
- Communicated with clients to negotiate payment plans and resolve disputes.
- Analyzed customer accounts to identify overdue payments and repayment options.
- Utilized collection software to track account statuses and update records.
Education
High School Diploma -
Central High
Kansas City, MOSkills
- Collection software
- Payment negotiation
- Dispute resolution
- Account analysis
- Account oversight
- Customer relationship management
- Negotiation strategies
- Client engagement
- Financial analysis
- Problem solving
- Time management
- Team collaboration
- Attention to detail
Timeline
Collection Analyst
US BANK
07.2010 - Current
Collection Analyst
Wells Fargo
05.2004 - 10.2009
High School Diploma -
Central High