Gwendolyn King
Sierra Vista,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Safelite Auto Glass
10.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Teleperformance USA
04.2018 - 09.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products and services information.
- Set up and activated customer accounts.
- Relayed customer feedback to cross-functional teams to improve products and services.
Kennel Assistant
Dr Foor Paws Pet Hospital
06.1999 - 06.2005
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
- Administered medications to animals with meals or treats.
- Sanitized floors and other surfaces to provide sterile environment.
- Washed and disinfected animals' food and water bowls each day.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Picked up dog waste using bags to dispose of properly.
- Stayed on top of laundry, sweeping and disinfection during slow periods.
- Performed opening and closing duties, detailed floor cleaning and [Action].
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.
- Collected and documented animal weight, size, physical condition and food intake.
- Unloaded and organized supplies and product inventory.
Education
Graduate Certificate - Health Information Technology
Pima Community College
Tucson, AZSome College (No Degree) - Early Childhood Education
Cochise College
Douglas, AZHigh School Diploma -
Albany High School
Albany, CA06.2001
Skills
- Credit card payment processing
- Report creation
- Report generation
- Courteous demeanor
- Clerical support
- Conflict mediation
- Customer relations
- Problem-solving abilities
Timeline
Customer Service Representative
Safelite Auto Glass
10.2023 - 01.2025
Customer Service Representative
Teleperformance USA
04.2018 - 09.2023
Kennel Assistant
Dr Foor Paws Pet Hospital
06.1999 - 06.2005
Some College (No Degree) - Early Childhood Education
Cochise College
High School Diploma -
Albany High School
Graduate Certificate - Health Information Technology
Pima Community College
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