Summary
Overview
Work History
Education
Skills
Timeline
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Gwendolyn King

Gwendolyn King

Sierra Vista,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Safelite Auto Glass
10.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Teleperformance USA
04.2018 - 09.2023
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products and services information.
  • Set up and activated customer accounts.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.

Personal Assistant

Karen O'Brien
07.2006 - 03.2018
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Increased efficiency with organization of travel itineraries, ensuring seamless business trips.

Kennel Assistant

Dr Foor Paws Pet Hospital
06.1999 - 06.2005
  • Fed and refreshed water for animals staying in kennels on regular eating schedules.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Administered medications to animals with meals or treats.
  • Sanitized floors and other surfaces to provide sterile environment.
  • Washed and disinfected animals' food and water bowls each day.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Picked up dog waste using bags to dispose of properly.
  • Stayed on top of laundry, sweeping and disinfection during slow periods.
  • Performed opening and closing duties, detailed floor cleaning and [Action].
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.
  • Collected and documented animal weight, size, physical condition and food intake.
  • Unloaded and organized supplies and product inventory.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.

Education

Graduate Certificate - Health Information Technology

Pima Community College
Tucson, AZ

Some College (No Degree) - Early Childhood Education

Cochise College
Douglas, AZ

High School Diploma -

Albany High School
Albany, CA
06.2001

Skills

  • Credit card payment processing
  • Report creation
  • Report generation
  • Courteous demeanor
  • Clerical support
  • Conflict mediation
  • Customer relations
  • Problem-solving abilities

Timeline

Customer Service Representative

Safelite Auto Glass
10.2023 - 01.2025

Customer Service Representative

Teleperformance USA
04.2018 - 09.2023

Personal Assistant

Karen O'Brien
07.2006 - 03.2018

Kennel Assistant

Dr Foor Paws Pet Hospital
06.1999 - 06.2005

Some College (No Degree) - Early Childhood Education

Cochise College

High School Diploma -

Albany High School

Graduate Certificate - Health Information Technology

Pima Community College

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