Gwendolyn Kretzer
Panama City,FL
Overview
6
6
years of professional experience
Work History
Teller
Tyndall federal credit union
01.2023 - Current
- Teller 1 from Jan 2023- Jan 2024
- Teller 2 from Jan 2024- present.
- Processing transactions including deposits, withdrawals, loan payments, etc.
- Assisting members.
- Balancing the vault.
- Scan checks and bonds.
- Leading recycler audits.
- Ordering cash/ verifying Loomis
- Printing debit cards.
- Updating and managing vault combinations.
- Maintaining vault logs.
- Work teller line and drive up.
Teller
The First Bank
02.2022 - 01.2023
- Main teller.
- Processed transactions including deposits, withdrawals, loan payments, etc.
- Processed Credit card payments for customers.
- Closed accounts.
- Filled in and sent wire request forms.
- Checked account balances and printed statements for customers upon request.
- Answered the phone and addressed questions.
- Bought and sold money from teller drawer.
- Filled and balanced the ATM as ATM Custodian.
- Worked teller line and drive up.
- Solicited Credit Cards and new accounts based on customer's needs.
Customer Service Manager
Hobby Lobby
05.2020 - 03.2021
- Greeted customers when entering and exiting the store.
- Counted money into and out of cash registers.
- Provided change as needed for cashier drawers.
- Kept registers clean and tidy.
- Identified issues and provided solutions to problems.
- Increased customer satisfaction by resolving product or service issues.
- Delegated and supervised tasks for cashiers to ensure timely completion.
Cashier
Hobby Lobby
04.2019 - 05.2020
- Answered questions about store policy and addressed customer concerns.
- Assisted customers in locating items and completing purchases.
- Restocked and organized merchandise and register areas.
- Previewed weekly sales ad and price changes.
- Collected and authorized payments for customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register and accepted checks accurately and provided change as needed.
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Teller
Tyndall federal credit union
01.2023 - Current
Teller
The First Bank
02.2022 - 01.2023
Customer Service Manager
Hobby Lobby
05.2020 - 03.2021
Cashier
Hobby Lobby
04.2019 - 05.2020
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