Gwendolyn Lewis
Dakota Dunes,SD
Summary
Dynamic and detail-oriented professional with experience as Lead Medical Records at June E. Nylen Cancer Center. Skilled in medical office administration and patient scheduling, Excel in enhancing office efficiency and ensuring compliance with HIPAA guidelines. Known for problem resolution and fostering positive patient relationships, Significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled record-keeping, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
19
19
years of professional experience
Work History
Medical Records Specialist
June E Nylen Cancer Center
08.2021 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Medical Receptionist
Midlands Clinic P.C
12.2017 - Current
- Completed skilled administrative work to support all office staff and operational requirements.
- Enhanced office efficiency by handling multiple calls per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
hone messages and relayed to appropriate personnel within minutes of each call. - Checked patient data including insurance, demographic and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
Preschool Lead Teacher
Prodigy Preschool And Daycare
09.2011 - 11.2017
- Improved academic performance by diversifying teaching techniques.
- Administered assessments for each child and tracked results.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Planned and prepared activities for 20 students.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Used classroom observations to create written assessments of student performance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Provided open and loving environment where children direct learning process.
Customer Service Representative
Premier Bankcard
11.2006 - 10.2011
- Provided information to customers regarding Premier's charge card and loyalty program and helped to open and activate new accounts.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Education Classes
Briar Cliff University
Sioux City, IAAssociate of Science - Business Administration
Wayne State University
Detroit, MISkills
- Medical office administration
- Payment collection
- Reminder calls
- Appointment Scheduling
- Patient Scheduling
- EMR / EHR
- Problem resolution
- Team management
Timeline
Medical Records Specialist
June E Nylen Cancer Center
08.2021 - Current
Medical Receptionist
Midlands Clinic P.C
12.2017 - Current
Preschool Lead Teacher
Prodigy Preschool And Daycare
09.2011 - 11.2017
Customer Service Representative
Premier Bankcard
11.2006 - 10.2011
Education Classes
Briar Cliff University
Associate of Science - Business Administration
Wayne State University