Joey Awtry
Dakota Dunes,SD
Summary
Diligent with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
8
8
years of professional experience
Work History
SLED Account Manager
Sterling Computers
01.2024 - Current
- Total Revenue of $15,780,937.00
- Total Margin of $1,903,304.00
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
SLED Account Manager
Sterling Computers
01.2023 - Current
- Cover all of California (excluding LAC)
- Managed 100+ Accounts
- Total Revenue of $18,939,000
- Total Margin of $2,700,000
- Average 14.26% margin which is a 1.76% increase.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
SLED Account Manager
Sterling Computers
01.2022 - Current
- Promoted to cover all of California (excluding LAC)
- Managed 100+ Accounts
- Total Revenue of $16,000,000
- Total Margin of $2,000,000
- Average 12.5% margin which is a 3.5% increase.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
SLED Account Manager
Sterling Computers
01.2021 - Current
- Managed the Los Angeles contract that included 61 accounts
- Increased (as a total) Revenue by 81% & Margin by 90.75%
- Total Revenue of $21,808,853
- Total Margin of $1,159,742
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
SLED Account Manager
Sterling Computers
01.2020 - Current
- Awarded for, "Top Performing Sales Team" award in 2020
- Acquired 13 accounts, increased Revenue by 1.11%, Margin by 1.17%, and GP% by 2.65%
- Averaged a 6% GP% over 118 orders
- Win rate of 16.87%
- Average Revenue: $53,00.00
- Average Margin: $3,200.00
- Hit 96% of targeted margin/revenue goal
Federal Healthcare Account Manager
Sterling Computers
01.2018 - 01.2020
Assistant Account Manager
Sterling Computers
01.2017 - 01.2018
Education
Bachelor of Science - Advertising/Graphic Design
Morningside College
Sioux City, IA05.2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Goal oriented
- Issue resolution
- Documentation and reporting
- Revenue growth
- Territory management
Accomplishments
- SLED/C Sterling Way Person of the Year 2024
"Sterling Way” award. Honoring an employee from each department who personifies Sterling’s four Core Values: namely, to be ethical, consistent, transparent, and predictable.
- SLED/C Salesperson of the Year 2023
- SLED/C Salesperson of the Year 2022
- Top Performing Sales Team 2020
- Top Performing Sales Team 2017
Nominated for, Federal Rookie of the Year 2018.
Nominated for, Top Performing Sales Team 2018.
Timeline
SLED Account Manager
Sterling Computers
01.2024 - Current
SLED Account Manager
Sterling Computers
01.2023 - Current
SLED Account Manager
Sterling Computers
01.2022 - Current
SLED Account Manager
Sterling Computers
01.2021 - Current
SLED Account Manager
Sterling Computers
01.2020 - Current
Federal Healthcare Account Manager
Sterling Computers
01.2018 - 01.2020
Assistant Account Manager
Sterling Computers
01.2017 - 01.2018
Bachelor of Science - Advertising/Graphic Design
Morningside College
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