Summary
Overview
Work History
Education
Key Leadership Strengths
Timeline
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Shannon McIver

Bronx,NY

Summary

Accomplished Store & Operations Leader with over 8 years of experience driving revenue, managing cross-functional teams, and building high-impact retail environments. Proven ability to lead multi-unit operations, implement scalable training initiatives, and align store performance with corporate goals. Strong background in data-driven decision-making, visual merchandising, and customer experience strategy. Ready to bring leadership excellence and retail innovation to a growth-focused organization.

Overview

9
9
years of professional experience

Work History

General Store Manager

DNA Footwear
New York, NY
03.2024 - Current
  • Oversaw end-to-end store operations including hiring, training, scheduling, and performance management.
  • Created and maintained high visual merchandising standards to align with brand identity.
  • Elevated team productivity through coaching and individual development plans.
  • Improved customer satisfaction and loyalty through proactive service recovery and staff engagement.
  • Managed store budget, reduced overhead costs, and drove consistent sales growth.

Store Manager

Calzedonia Group
New York, NY
10.2021 - 10.2023
  • Achieved double-digit growth in store revenue by executing sales strategies grounded in data and market trends.
  • Launched training and development programs that improved employee sales performance by 20% over 6 months.
  • Directed payroll, scheduling, and daily operations to maintain efficiency and labor cost compliance.
  • Collaborated with corporate merchandising and logistics teams to streamline stock flow and store presentation.
  • Hired and mentored future store leaders, contributing to internal promotions across locations.

Supervisor

Skechers
New York, NY
10.2016 - 07.2021
  • Led a team of 10+ associates in a high-volume retail environment.
  • Introduced training initiatives that elevated customer service scores and increased basket size.
  • Partnered with upper management to redesign store layouts, improving flow and sales conversion.
  • Conducted performance evaluations and implemented improvement plans tied to KPIs.

Education

Associate Degree - Medical Assisting

Monroe College
Bronx, NY
06.2024

Key Leadership Strengths

  • Multi-Store Management & Staff Development
  • Strategic Hiring & Onboarding
  • KPI & Sales Performance Optimization
  • High-Volume Retail Operations
  • Budget Management & Cost Controls
  • Talent Development & Succession Planning
  • Customer Experience Transformation
  • Visual Merchandising Execution
  • Inventory Planning & Loss Prevention
  • Corporate Reporting & Team Alignment

Timeline

General Store Manager

DNA Footwear
03.2024 - Current

Store Manager

Calzedonia Group
10.2021 - 10.2023

Supervisor

Skechers
10.2016 - 07.2021

Associate Degree - Medical Assisting

Monroe College

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Shannon McIver