Howard Suggs
Germantown,USA
Summary
Professional leader with strong background in retail management. Adept at driving sales, managing inventory, and overseeing daily operations to enhance store performance. Skilled in fostering team collaboration, ensuring customer satisfaction, and adapting to changing business needs. Known for effective communication, problem-solving abilities, and results-oriented approach.
Overview
34
34
years of professional experience
Work History
General Store Manager
Family Dollar
Memphis, TN
12.2019 - Current
- Coached and trained assistant and lead managers to help provide the best customer service for Family Dollar
- Excellent interpersonal and communication skills which helps provides more positive teamwork for the employees
- Increased sales of products by 20% in less than one year through introduction of hiring qualified employees and a loyalty system
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented inventory management strategies to reduce waste and enhance stock accuracy.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Marketing Manager
Fred's Department Store
Senatobia, MS
08.2018 - 11.2019
- Manage a high performing store with over 2 million dollars in sales and revenue.
- Drive store sales results by ensuring store team members provide a consistent high store.
- Recruit, interview, hire develop, direct and train store members to deliver required performance objectives until the store closure in November 2019.
- Developed and implemented integrated marketing strategies to enhance brand awareness and customer engagement.
- Oversaw cross-functional teams to execute multi-channel campaigns, ensuring alignment with organizational goals.
- Analyzed market trends and competitor activities to inform strategic planning and decision-making processes.
Retail Market Manager
Aaron's Leasing and Rental
Memphis, TN
01.2014 - 08.2018
- Develop and implement marketing strategies to increase sales to the rental program.
- Lead and direct team members on all aspects of online and offline marketing campaigns to improve sales at the store.
- Manage customer database in collaboration with vendor and business partners.
- Managed promotional campaigns, ensuring alignment with corporate objectives and market needs.
- Analyzed market trends to identify growth opportunities and optimize product offerings.
- Oversaw budget allocation for marketing initiatives, maximizing return on investment.
Store Manager
Rent-A-Center
01.2002 - 09.2014
- Increase sales revenue from $500 thousand to 1.3 million dollars with a great rental program.
- Motivate and inspire employees to high performance and friendly responsible customer service.
- Proactively participate in training six to ten employees by developing their skills to become future managers.
- Led daily operations to ensure efficient store management and optimal customer service.
- Developed team training programs to enhance staff performance and product knowledge.
Retail District Manager
Pepsi-Co
01.1997 - 04.2002
- Responsible for managing sales and operations by controlling expenses and payroll budgets. Develop and recruit managers to meet the district's needs.
- Increased regional sales revenue from $5 million to 7.1 million.
- Coordinate sales promotion activities and pricing of merchandise.
- Developed and recruit, hire and retain top tier talent.
- Responsible for balancing, leveraging and controlling operating cost and building the right team for the future.
- Plan schedules and resources for truck drivers for completion of daily job assignments.
- Track and send daily reports to designated plant personnel.
- Track warehouse activities including sales and record control of daily activities.
- Implemented strategic initiatives that enhanced product distribution and inventory management processes.
Area Manager
Amoco
01.1995 - 04.1997
- Responsible for overseeing several multi-million dollar convenience stores. Coordinate and administered the company's policies and developed long range goals and objectives.
- Oversee 4-6 multi-million dollar stores by controlling merchandise and gasoline cost.
- Increase sales revenue from $1.1million to $1.5 million per store.
- Responsible for training 15-20 employees by developing managerial and marketing skills.
General Manager
McDonald's
01.1992 - 04.1995
- Responsible for developing a trained work force, building relationships and utilizing skills of the workforce appropriately.
- Manage $1.1 million dollar store by controlling food cost and profit loss.
- Manage and train new assistant managers and crew trainers.
- Responsible for providing outstanding customer service.
Education
Bachelor's degree - Business
Oral Roberts University
Tulsa, OK05.1991
Associate Degree - Business
Shelby State Community College
01.1988
Skills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- Employee supervision
- Team building
- Leadership development
- Project management
Accomplishments
- Increased sales by 20% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 6 months in a row.
- Supervised team of 10-15 staff members.
- Resolved product issue through consumer testing.
Timeline
General Store Manager
Family Dollar
12.2019 - Current
Marketing Manager
Fred's Department Store
08.2018 - 11.2019
Retail Market Manager
Aaron's Leasing and Rental
01.2014 - 08.2018
Store Manager
Rent-A-Center
01.2002 - 09.2014
Retail District Manager
Pepsi-Co
01.1997 - 04.2002
Area Manager
Amoco
01.1995 - 04.1997
General Manager
McDonald's
01.1992 - 04.1995
Associate Degree - Business
Shelby State Community College
Bachelor's degree - Business
Oral Roberts University
Received several bonuses for having the highest grossing store at Fred
Received several bonuses for having one of the highest grossing retail store.