Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Franklin

Stafford

Summary

Dynamic General Store Manager with a proven track record at Stafford Spirits, excelling in operations management and customer relations. Expert in inventory control and payroll management, I developed innovative sales initiatives that boosted seasonal revenue. Adept at training and mentoring staff, fostering a motivated team to enhance customer satisfaction and drive sales growth.

Professional leader with strong background in retail management. Adept at driving sales, managing inventory, and overseeing daily operations to enhance store performance. Skilled in fostering team collaboration, ensuring customer satisfaction, and adapting to changing business needs. Known for effective communication, problem-solving abilities, and results-oriented approach.

Overview

21
21
years of professional experience

Work History

General Store Manager

Stafford Spirits
05.2008 - Current
  • Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Managed daily store operations, ensuring efficient staff performance and customer satisfaction.

General Laborer

Straight Line Painting
01.2009 - 02.2011
  • Operated machinery and tools to complete daily tasks efficiently.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Sealcoating ,Crack sealing and line Painting of commercial and residential properties.

Waitress

Village Pizza
07.2006 - 06.2008
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multi-table service efficiently, ensuring timely order delivery.
  • Trained new staff on restaurant procedures and customer interaction standards.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and quality control.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Crew Member

Dunkin' Donuts
02.2004 - 06.2005
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Collaborated with team members to maintain cleanliness and organization of work area.
  • Ensured compliance with safety regulations while performing daily tasks in fast-paced environment.
  • Resolved customer complaints effectively, fostering a positive dining experience for patrons.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma - General Studies

Stafford High School
Stafford, CT
06.2005

Skills

  • Store operations
  • Training and mentoring
  • Customer relations
  • Operations management
  • Staff management
  • Inventory control
  • Customer service
  • Payroll management
  • Recruiting and hiring
  • Sales analysis
  • Cash management

Timeline

General Laborer

Straight Line Painting
01.2009 - 02.2011

General Store Manager

Stafford Spirits
05.2008 - Current

Waitress

Village Pizza
07.2006 - 06.2008

Crew Member

Dunkin' Donuts
02.2004 - 06.2005

High School Diploma - General Studies

Stafford High School

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