Gwendolyn McRae
Hampton,GA
Summary
Dynamic healthcare professional with extensive experience in patient care and medical administrative duties, notably at Kennestone Hospital. Expert in Electronic Medical Records and adept at improving program performance, as evidenced by enhanced customer engagement at SOS Counseling & Consultation Group LLC. Demonstrates strong leadership in training and educating healthcare staff, ensuring compliance and excellence in service delivery.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Operator
Pulse Medical Billing & Transcription Service
01.2010
Home Health Caregiver
Southern Hearts Home Health Care
05.2024 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored and documented patient health status and changes in condition.
- Administered medications according to prescribed schedules, ensuring compliance and safety.
- Developed personalized care plans based on individual needs and preferences.
- Provided emotional support to clients and families, fostering trust and rapport.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Care Partner
Kennestone Hospital
10.2023 - Current
- Oversaw patient care support by collaborating with nursing staff to monitor vital signs and execute dressing changes. Managed the removal of IV and Foley catheters while coordinating linen changes and patient activities of daily living. Administered unit operations through effective secretarial tasks and maintained patient safety as a dedicated sitter.
PT Instructor
United Education Institute
12.2022 - 09.2023
- Designed and produced comprehensive online resources to enhance student learning, featuring tutorials, instructional videos, and support documents.
- Counseled students on career options tailored to individual interests, enhancing professional skill development for the health care (medical assisting) sector.
- Implemented safety procedures in accordance with school policies to maintain a secure learning environment.
- Facilitated personalized learning experiences to empower students in achieving excellence in medical assisting.
- Designed and executed workshops for students to explore and understand emerging technologies like telehealth and home health care.
Program Manager
SOS Counseling & Consultation Group LLC
10.2021 - 12.2022
- Implemented and maintained compliance protocols within program management to uphold organizational standards.
- Conducted thorough analysis of program performance to drive continuous improvement initiatives.
- Evaluated progress towards objectives, recalibrating plans to ensure responsiveness to changing needs.
- Crafted detailed instructional materials to facilitate effective training for new hires in the program team.
- Developed and maintained strong customer connections through proactive communication strategies.
Practice Administrator
KC Medical & Venus 2 Mars Med Spa
12.2019 - 09.2021
Billing Manager/Director of Operations
BioConfirm Clinical Laboratories LLC
10.2018 - 08.2019
Billing Specialist/HIM Team Lead
AEON Global Health
12.2017 - 04.2018
Education
Diploma - Medical Billing & Coding
Altierus Career College
GADiploma - Customer Service & Business Technology
Middle Georgia Technical College
GADiploma - Medical Assistant
Georgia Medical Institute
GAASN - Nursing Candidate
Chattahoochee Technical College
Marietta, GA04-2027
Skills
- Experience with digital patient record systems
- Claims management
- Accounts receivable management
- Insurance verification proficiency
- Copayment management
- Preparation of aging reports
- Detail-oriented data management
- Patient admission and discharge
- Office administration
- Medical billing specialist
- HIPAA compliance
- Certified in Microsoft Office applications
- Patient-centered practice administration
- Human resources management
Certification
- CPB - Certified Professional Biller
- CPPM - Certified Physician Practice Manager
- CPC-I - Certified Professional Coder Instructor
- SHRM-C
- MOS - Microsoft Office Specialist
- BLS/BLS Instructor
Timeline
Home Health Caregiver
Southern Hearts Home Health Care
05.2024 - Current
Care Partner
Kennestone Hospital
10.2023 - Current
PT Instructor
United Education Institute
12.2022 - 09.2023
Program Manager
SOS Counseling & Consultation Group LLC
10.2021 - 12.2022
Practice Administrator
KC Medical & Venus 2 Mars Med Spa
12.2019 - 09.2021
Billing Manager/Director of Operations
BioConfirm Clinical Laboratories LLC
10.2018 - 08.2019
Billing Specialist/HIM Team Lead
AEON Global Health
12.2017 - 04.2018
Owner/Operator
Pulse Medical Billing & Transcription Service
01.2010
Diploma - Customer Service & Business Technology
Middle Georgia Technical College
Diploma - Medical Assistant
Georgia Medical Institute
Diploma - Medical Billing & Coding
Altierus Career College
ASN - Nursing Candidate
Chattahoochee Technical College