Gwendolyn Robertson
Dallas,TX
Summary
- Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
16
16
years of professional experience
Work History
Patient service tech
Labcorp
06.2018 - Current
- Set up appointments.
- Verify medical insurance, and collect deductible and copayments.
- Contact doctors for additional billing and coding information
- Collecting samples via venipuncture.
- Collecting |Processing specimens via centrifuge.
- Transferring specimen containers for testing.
- Verifying medical records
Phlebotomist | medication aide
Jps health network- corrections
01.2012 - 06.2018
- Collect samples in order of draw via venipuncture
- Administering medication to over 100 patients.
- Managing electronic medical records.
- Managing medication administration records.
- Data entry.
- Processing medication refills.
Direct Care aide
MHMR tarrent county
07.2009 - 03.2012
- Patient advocate
- Managing patient records
- Providing nanny like care for developmental residences
- Transportation services
Education
GED -
Louisiana School Board
Lafayette, La 09.2023
Phlebotomist -
SW Phlebotmy
Irving, TX02.2013
Medication Aide -
Teamwork
Grand Prairie, TX04.2011
Skills
- Excellent customer service
- Attention to detail
- Critical thinking
- Interpersonal skills
- Problem solving
- 45 WPM
Activities
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Timeline
Patient service tech
Labcorp
06.2018 - Current
Phlebotomist | medication aide
Jps health network- corrections
01.2012 - 06.2018
Direct Care aide
MHMR tarrent county
07.2009 - 03.2012
Phlebotomist -
SW Phlebotmy
Medication Aide -
Teamwork
GED -
Louisiana School Board
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