Gwendolyn Shaw
Roxboro,NC
Summary
Experienced professional with over 25 years in program management, research, stakeholder engagement, and operational strategy. Proven expertise in coordinating large-scale initiatives, optimizing processes, and managing cross-functional teams. Adept at vendor relationship management, data analysis, technical integrations, and customer service excellence. Recognized for strategic problem-solving, process improvement, and relationship building in corporate and educational environments.
Overview
15
15
years of professional experience
Work History
Education Research Analyst
RTI International
Research Triangle Park, NC
07.2019 - 03.2025
- Served as a key liaison for stakeholders, vendors, and internal teams to streamline operations and ensure service excellence.
- Managed data analysis and reporting to identify process inefficiencies and drive optimization strategies.
- Provided technical assistance for system integrations and corporate program implementations.
- Oversight of cross-functional projects related to travel and program coordination.
- Developed and facilitated training programs to improve service delivery.
Career Development Coordinator/CTE Testing Coordinator
Wake County Public School System
Cary, NC
08.2013 - 06.2019
- Developed and managed career planning programs, aligning resources with business and industry standards
- Led data collection and analysis efforts to track program effectiveness and identify improvement opportunities
- Coordinated vendor relationships and managed stakeholder engagement to enhance career development programs
- Implemented technology-driven solutions for student and staff engagement
Community Relations Director
Rex Healthcare
Raleigh, NC
07.2010 - 07.2012
- Managed corporate sponsorships, community engagement programs, and vendor relationships to optimize service delivery
- Developed process efficiencies and managed budget allocations for community outreach initiatives
- Created and executed strategic marketing and communication plans
Education
Facilitator Certification -
01.2024
Career Development Facilitator Certification -
01.2015
Project Management Certification -
01.2013
National Board Professional Teaching Certification - Business & Marketing -
01.2007
Skills
- Corporate Travel Program Management
- Travel Management Company (TMC) Operations
- Vendor & Stakeholder Engagement
- Process Optimization
- Data Analysis & Reporting
- Online Booking Tools & Travel Technologies
- Program Implementation & Strategy
- Budget Planning & Cost Management
- Customer Service & Problem Resolution
- Project Coordination & Process Improvement
- Communication & Training Facilitation
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Data Analytics & Reporting
- Process Automation & Troubleshooting
Affiliations
NC Association of Retired Educators
Awards
- Outstanding Project Team Lead, RTI International
- 2022
- 2023
- 2024
- Outstanding Chamber Member & Business Advocate, Holly Springs Chamber of Commerce, 2011
- Clifton Davis Outstanding Professional Division Award, 2009
- Outstanding National DECA Advisor/Marketing Education Teacher, 2006
- Teaching Excellence Award, Cary Chamber of Commerce, 2006
Timeline
Education Research Analyst
RTI International
07.2019 - 03.2025
Career Development Coordinator/CTE Testing Coordinator
Wake County Public School System
08.2013 - 06.2019
Community Relations Director
Rex Healthcare
07.2010 - 07.2012
Facilitator Certification -
Career Development Facilitator Certification -
Project Management Certification -
National Board Professional Teaching Certification - Business & Marketing -
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