Gwendolyn Washington
6461 US Highway Apt 437, HOWELL,NJ
Summary
Dynamic professional with experience as a Switchboard Operator at Hackensack Meridian Health, adept at managing high call volumes while ensuring exceptional patient support. Proven ability to enhance communication flow and resolve inquiries, demonstrating strong telephone etiquette and empathy. Skilled in coordinating logistics and maintaining efficient operations as an Administrative Coordinator.
Knowledgeable with solid background in managing high-volume switchboard operations and seamlessly connecting calls. Proven ability to handle multiple lines efficiently, ensuring smooth and professional communication between parties. Demonstrates exceptional organizational skills and effective time management.
Professional communicator with extensive experience in managing high-volume call environments. Adept at handling multiple tasks simultaneously while maintaining focus on service quality and efficiency. Strong team collaborator who adapts to evolving needs and consistently delivers reliable results. Skilled in telephone etiquette, problem-solving, and customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Switchboard Operator
Hackensack Meridian Health Jersey Shore Medical Center
10.2019 - Current
- Operated multi-line telephone system to manage incoming calls efficiently.
- Directed callers to appropriate departments, ensuring smooth communication flow.
- Provided information and support to patients and staff regarding hospital services.
- Coordinated with emergency services during critical situations for effective response.
- Collaborated with various departments to resolve inquiries and improve patient satisfaction outcomes.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
Administrative Coordinator
Plymouth Rock Assurance
06.2007 - 10.2019
- Coordinated scheduling and logistics for meetings, ensuring seamless communication among team members.
- Developed and maintained filing systems for efficient document retrieval and compliance with company policies.
- Managed vendor relationships, facilitating timely procurement of office supplies and services to enhance operational efficiency.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity for executive stakeholders.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Education
High School Diploma -
Wilson High School
Florence, SCSkills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Empathy and patience
- Strong telephone etiquette
- Flexibility
- Excellent verbal communication skills
Certification
CPR Certified
Timeline
Switchboard Operator
Hackensack Meridian Health Jersey Shore Medical Center
10.2019 - Current
Administrative Coordinator
Plymouth Rock Assurance
06.2007 - 10.2019
High School Diploma -
Wilson High School