Summary
Work History
Skills
Timeline
Generic

Gwendolyn Wiley

Ontario,CA

Summary

Dynamic administrative professional with extensive experience at the County of Los Angeles, excelling in customer service and office administration. Proven ability to enhance communication and streamline workflows, utilizing Microsoft Office Suite and exceptional verbal communication skills to elevate customer satisfaction and support departmental efficiency.

Work History

Administrative Assistant

County Of Los Angeles
  • Provided administrative support by managing calendars and scheduling appointments for department
  • Assisted in preparing reports and presentations using Microsoft Office Suite to enhance communication clarity.
  • Coordinated itineraries and accommodations, for departmental personnel.
  • Responded to inquiries from the public, providing accurate information and assistance directing requests appropriately.

Senior Secretary/customer Support

County Of Los Angeles
  • Coordinated executive schedules, ensuring efficient time management and prioritization of meetings.
  • Managed confidential documents and communications with discretion and professionalism
  • Operated department security system.
  • Facilitated communication among departments, streamlining workflows and improving collaboration.
  • Managed confidential documents and communications with discretion and professionalism.
  • Elevated customer satisfaction rates by addressing inquiries promptly and professionally.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Customer and client relations
  • Professional communication
  • Scheduling and calendar management
  • Verbal communication
  • Multi-line phone systems

Timeline

Administrative Assistant

County Of Los Angeles

Senior Secretary/customer Support

County Of Los Angeles

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Gwendolyn Wiley