Gwendolyn Williams
Houston
Summary
Reliable and detail-oriented Customer Service Representative with 10+ years of experience, including remote work. Skilled in handling high-volume calls, resolving customer issues, and providing administrative support. Strong computer, communication, and multitasking skills with proven ability to work independently in virtual and office environments.
Overview
2027
2027
years of professional experience
Work History
Crew Member/Customer Service Associate
Raising Cane's Chicken Fingers
Houston
04.2024 - 04.2026
- Delivered fast, friendly customer service to enhance customer satisfaction in high-volume environment
- Trained new associates on store policies and procedures to ensure compliance and smooth operations
- Took accurate orders and handled cash/card transactions
- Maintained cleanliness and organization of dining and work areas
- Collaborated with team to achieve speed and quality goals, contributing to overall service efficiency
- Assisted with food preparation following safety and quality standards
Remote Customer Service/ Sales Advisor (OnStar)
Teleperformance (General Motors Account)
05.2021 - 07.2023
- Assisted customers with account services and troubleshooting during inbound calls
- Supported sales by recommending service upgrades based on customer needs
- Achieved performance metrics consistently in remote call center environment
- Documented customer interactions accurately in system
Sales Associate/ Customer Service
Citi Trends
Daytona Beach
01.2022 - 05.2023
- Assisted customers with purchases, ensuring smooth and accurate transactions
- Maintained organized, welcoming store environment to enhance customer experience
- Greeted customers, delivering friendly and attentive service to meet their needs.
BOH Team Member
Chick-fil-A
Gainesville
10.2018 - 12.2019
- Maintained efficiency and accuracy in high-pressure environment
- Followed strict safety and quality standards
- Operated kitchen equipment to ensure efficient food preparation.
Customer Service/ Cashier /Line Cook
American Deli, Domino's, Moes Southwest Grill
Gainesville
2016 - 2018
- Processed customer orders to ensure timely service in fast-casual dining establishments.
- Delivered customer service, managed payments, and facilitated daily operations.
- Enhanced multitasking skills while working in fast-paced environments.
Administrative Assistant/Income Tax Preparer
D&M Tax Solutions
Palatka
01.2016 - 04.2017
- Prepared tax documents and guided clients through paperwork process
- Coordinated client communications and scheduled appointments for tax consultations.
- Managed data entry and organized office tasks to streamline operations
Education
High School Diploma -
Putnam Banner Private School
Palatka, FL05-2013
Some College (No Degree) - Associate Degree in Nursing
St. Johns River State College
Palatka, FLSkills
- Remote Customer Support
- Call Center Operations
- Administrative Support
- Data Entry & Documentation
- Microsoft Office / Computer Systems
- Multitasking in Fast-Paced Environments
- Problem Solving & Conflict Resolution
- Strong Communication Skills
Volunteer- Helping the Homeless
- Provided support and services to underserved populations
Leadership Role- Teens AIDS Coalition
- Led community outreach and awareness programs
Timeline
Crew Member/Customer Service Associate
Raising Cane's Chicken Fingers
04.2024 - 04.2026
Sales Associate/ Customer Service
Citi Trends
01.2022 - 05.2023
Remote Customer Service/ Sales Advisor (OnStar)
Teleperformance (General Motors Account)
05.2021 - 07.2023
BOH Team Member
Chick-fil-A
10.2018 - 12.2019
Administrative Assistant/Income Tax Preparer
D&M Tax Solutions
01.2016 - 04.2017
Customer Service/ Cashier /Line Cook
American Deli, Domino's, Moes Southwest Grill
2016 - 2018
High School Diploma -
Putnam Banner Private School
Some College (No Degree) - Associate Degree in Nursing
St. Johns River State College