Gwendyln Lowery
West Point,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Sales Representative
Foundever- USAA Remote
05.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Managed approximately 200 plus incoming calls, faxes per day from customers.
Customer Service Sales Representative
Walmart
04.2009 - 04.2019
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
Associate of Science - Associate of Science
East Mississippi Community College
Scooba, MS07.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Payment Processing
- Scheduling
- Documentation
- Sales expertise
- Sales closing
- Information Security
Timeline
Sales Representative
Foundever- USAA Remote
05.2019 - Current
Customer Service Sales Representative
Walmart
04.2009 - 04.2019
Associate of Science - Associate of Science
East Mississippi Community College
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