GWENETH BRANSON
Sparks
Summary
Dedicated professional with a strong background in customer service and operational management. Experienced in training staff and volunteers, implementing effective procedures, and maintaining high standards of service. Recognized for building positive customer relationships and promoting an inclusive environment for diverse backgrounds.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Thrift Store Manager
The Rock Church
Sparks
05.2025 - 07.2026
- Managed daily store operations and staff schedules to ensure efficient service.
- Operated point-of-sale systems efficiently, processing transactions and managing cash drawer.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Trained volunteers on customer service standards and store procedures.
- Delivered clear and patient guidance on policies, forms, and procedures to facilitate effective implementation.
- Created marketing strategies to promote store events, increasing community engagement and participation.
- Built positive relationships with customers, encouraging repeat visits and fostering loyalty.
- Provided support for individuals from diverse socioeconomic backgrounds, enhancing access to resources and services.
Ferris Wheel Operator
Scheels All Sports Inc.
Sparks
04.2024 - 05.2025
- Operated the Ferris wheel safely and efficiently, ensuring smooth rides and maintaining the safety of all passengers.
- Ensured guest comfort and safety during boarding and disembarking.
- Monitored ride equipment and conducted pre-ride inspections to ensure proper functionality and address any maintenance concerns.
- Delivered exceptional customer service by promptly answering questions, providing assistance, and fostering a fun atmosphere.
- Assisted with crowd control and line management, ensuring a smooth flow of guests and maintaining order in high-traffic areas.
- Collaborated with team members to enhance operational efficiency and communication. to improve workflow and maintain a positive environment.
- Trained new operators on safety protocols and operational procedures for optimal performance.
Café Associate
Scheels All Sports Inc.
Sparks
08.2023 - 04.2024
- Prepared and served a variety of food and drink items, including sandwiches, salads, baked goods, and mixed drinks, maintaining high-quality standards.
- Operated espresso machines, brewed coffee, and prepared specialty beverages with attention to detail and customer preferences.
- Served ice cream, fudge, and specialty desserts, maintaining portion control and enhancing visual appeal.
- Provided exceptional customer service by engaging with patrons and promptly addressing inquiries, fostering a welcoming atmosphere.
- Maintained a clean, organized, and inviting work environment, following all safety and sanitation guidelines.
- Maintained cleanliness and organization of café area, adhering to health and safety standards.
- Assisted with inventory management, restocking supplies, and ensuring products were fresh and available for service.
- Operated point-of-sale systems accurately, ensuring efficient transactions and cash handling.
- Collaborated with team members to streamline workflow and improve customer experience.
Front of House Associate
Chik-Fil-A
Sparks
06.2022 - 08.2023
- Delivered exceptional customer service by greeting and assisting guests in a friendly, efficient, and professional manner.
- Managed cash register transactions and processed orders accurately to create a seamless guest experience.
- Resolved customer concerns and complaints promptly, enhancing customer satisfaction and fostering loyalty.
- Collaborated with team members to maintain a clean, organized, welcoming dining environment.
- Ensured food safety and quality standards were met, including proper food handling and cleanliness.
Education
Nail Technology Degree -
Redken International Academy of Style
2295 Market St Reno, NV 8950203-2025
High School Diploma -
TMCC Magnet Highschool
7000 Dandini Blvd. Reno NV 8951206-2024
Associate of Arts - Liberal Arts
Truckee Meadows Community College
7000 Dandini Blvd. RDMT 314 Reno, NV 8951204-2024
Skills
- Merchandise Management
- Inventory Control
- Inventory management
- Problem Solving: Quickly resolved issues to maintain smooth operations and customer satisfaction
- Effective Communication: Clear communication with guests, team members, and management in person and over the phone
- Team collaboration
- Customer satisfaction
Volunteer work
- Coordinated community outreach programs, fostering engagement and participation among diverse groups.
- Supervised volunteer teams during events, providing guidance and promoting teamwork for successful outcomes.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Led group discussions and activities to meet different community needs.
- Facilitated community outreach to expand participation and support.
Languages
English
Native/ Bilingual
American Sign Language
Limited
Timeline
Thrift Store Manager
The Rock Church
05.2025 - 07.2026
Ferris Wheel Operator
Scheels All Sports Inc.
04.2024 - 05.2025
Café Associate
Scheels All Sports Inc.
08.2023 - 04.2024
Front of House Associate
Chik-Fil-A
06.2022 - 08.2023
Nail Technology Degree -
Redken International Academy of Style
High School Diploma -
TMCC Magnet Highschool
Associate of Arts - Liberal Arts
Truckee Meadows Community College