Gwenever Jenkins-Bradix
Summary
Dynamic customer service professional with a proven track record at Transamerica Life Insurance Company, excelling in active listening and problem-solving. Adept at optimizing processes and training staff, I enhance operational efficiency while ensuring client satisfaction. Skilled in data entry and critical thinking, I thrive in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Transamerica Life Insurance Company
06.2022 - 10.2024
- Work from home. Resolved customer inquiries efficiently through active listening and effective communication.
- Assisted clients with policy details, ensuring clarity and understanding of coverage options.
- Managed claims processing by collecting necessary documentation and coordinating with relevant departments.
Delivery Driver
Sparks Delivery Inc., DDI Walmart
09.2021 - 03.2022
- Ensured timely delivery of packages to designated locations, maintaining high customer satisfaction levels.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed loading and unloading processes to optimize efficiency during deliveries.
- Communicated effectively with dispatch to address route changes and delivery updates.
Customer Care Representative
Denton State Supported Living Center
10.2012 - 03.2016
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Documented customer interactions in CRM system for accurate record-keeping and follow-ups.
- Collaborated with team members concerning annual reviews.
End of Lease Processor
Nissan Motor Acceptance Corporation
10.2009 - 03.2012
- Lead process optimization initiatives to enhance operational efficiency.
- Mentor new hires in best practices and procedural accuracy.
- Educated clients on end of lease process.
- Updated personal information for each caller.
- Processed manual payments.
- Encompassed both in and outbound calls.
Education
Associate of Arts - Communications
Texas Tech University
Lubbock, TX05-1984
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem Solving
Timeline
Customer Service Representative
Transamerica Life Insurance Company
06.2022 - 10.2024
Delivery Driver
Sparks Delivery Inc., DDI Walmart
09.2021 - 03.2022
Customer Care Representative
Denton State Supported Living Center
10.2012 - 03.2016
End of Lease Processor
Nissan Motor Acceptance Corporation
10.2009 - 03.2012
Associate of Arts - Communications
Texas Tech University
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