Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwenever Jenkins-Bradix

Summary

Dynamic customer service professional with a proven track record at Transamerica Life Insurance Company, excelling in active listening and problem-solving. Adept at optimizing processes and training staff, I enhance operational efficiency while ensuring client satisfaction. Skilled in data entry and critical thinking, I thrive in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Transamerica Life Insurance Company
06.2022 - 10.2024
  • Work from home. Resolved customer inquiries efficiently through active listening and effective communication.
  • Assisted clients with policy details, ensuring clarity and understanding of coverage options.
  • Managed claims processing by collecting necessary documentation and coordinating with relevant departments.


Delivery Driver

Sparks Delivery Inc., DDI Walmart
09.2021 - 03.2022
  • Ensured timely delivery of packages to designated locations, maintaining high customer satisfaction levels.
  • Operated delivery vehicles in compliance with safety regulations and company policies.
  • Managed loading and unloading processes to optimize efficiency during deliveries.
  • Communicated effectively with dispatch to address route changes and delivery updates.

Customer Care Representative

Denton State Supported Living Center
10.2012 - 03.2016


  • Trained new staff on customer service protocols and company policies to ensure consistency.
  • Documented customer interactions in CRM system for accurate record-keeping and follow-ups.
  • Collaborated with team members concerning annual reviews.

End of Lease Processor

Nissan Motor Acceptance Corporation
10.2009 - 03.2012
  • Lead process optimization initiatives to enhance operational efficiency.
  • Mentor new hires in best practices and procedural accuracy.
  • Educated clients on end of lease process.
  • Updated personal information for each caller.
  • Processed manual payments.
  • Encompassed both in and outbound calls.

Education

Associate of Arts - Communications

Texas Tech University
Lubbock, TX
05-1984

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem Solving

Timeline

Customer Service Representative

Transamerica Life Insurance Company
06.2022 - 10.2024

Delivery Driver

Sparks Delivery Inc., DDI Walmart
09.2021 - 03.2022

Customer Care Representative

Denton State Supported Living Center
10.2012 - 03.2016

End of Lease Processor

Nissan Motor Acceptance Corporation
10.2009 - 03.2012

Associate of Arts - Communications

Texas Tech University