Gwyneth Petershagen
Sugar Land,TX
Summary
Motivated professional with strong team management skills and a background in the hospitality industry. Experienced in training new staff and enhancing team collaboration to improve service efficiency. Committed to creating a positive customer experience and resolving issues promptly.
Overview
5
5
years of professional experience
Work History
Lead Barista
7 Brew Coffee
College Station, TX
06.2025 - Current
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in training new baristas on beverage preparation and customer interaction skills.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Host
Gate 12 Bar and Grill
College Station, TX
09.2024 - 06.2025
- Handled customer inquiries and concerns, providing effective resolutions to enhance the experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed reservation system, optimizing table turnover and guest flow.
- Greeted and seated guests, ensuring timely service and a welcoming atmosphere.
Barista
Dutch Bros
College Station, TX
06.2023 - 06.2024
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Prepared and served a variety of coffee beverages with attention to quality and presentation.
- Operated espresso machines and equipment, ensuring cleanliness and functionality at all times.
Lifeguard
Sugar Creek HOA
Sugar Land, TX
06.2021 - 06.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR offering individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Bachelor of Science - Communications
Texas A&M University
College Station, TX05-2027
High School Diploma -
Dulles High School
Sugar Land, TX05-2023
Skills
- Exceptional customer service
- Staff supervision
- Team management
- Team leadership
- Team collaboration
- Time management
- Positive customer interactions
- Problem-solving
- Decision-making
- Attention to detail
- Friendly and outgoing
Timeline
Lead Barista
7 Brew Coffee
06.2025 - Current
Host
Gate 12 Bar and Grill
09.2024 - 06.2025
Barista
Dutch Bros
06.2023 - 06.2024
Lifeguard
Sugar Creek HOA
06.2021 - 06.2024
Bachelor of Science - Communications
Texas A&M University
High School Diploma -
Dulles High School