Jasmine Vasquez
Pasadena,TX
Summary
Natural leader experienced in resolving critical issues, making every interaction exceptional, and creating a better work environment for myself and fellow colleagues. Even though I am very friendly and easy to get along with, I am still able to stay focused on my job and fulfill my job duties. I am reliable and flexible enough to be utilized whereas needed. I Learn fast and adapt to new environments quickly. If given the opportunity, I will rise to any challenge and always strive for progression.
Overview
14
14
years of professional experience
Work History
Lead Barista
Marriott International, Inc.
Houston, TX
03.2023 - 12.2024
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Supported highest standards of conduct and service to support company reputation.
- Ordered supplies, equipment and ingredients as needed.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Input orders into point of sale system and handled customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Restocked product displays based on demand and projected sales.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
- Washed and cleaned coffee maker, and espresso machine to remove mineral and hard water deposits.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
Supervisor/Line Cook/Barista/Retail Associate
Cafe Leonelli
Houston, TX
04.2021 - 03.2023
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Monitored individual employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Supported highest standards of conduct and service to support company reputation.
- Established and adjusted ordering parameters to manage inventory.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Arranged merchandise and built eye-catching displays to increase sales.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Initiated friendly conversation with customers to determine level of assistance required.
Housekeeper
The Museum of Fine Arts Houston
Houston, TX
07.2020 - 04.2021
- Cleaned work areas, galleries, and administrative offices of the museum and museum properties
- Dusted, polished, vacuumed, emptied trash, and replaced liners
- Cleaned employee and public restrooms; disinfected, cleaned toilets and sinks; mopped floors, polished stainless steel surfaces, replaced paper towels and soap
- Restocked carts, and break room areas
- Organized supply closets
- Performed other duties as assigned
Temp Warehouse Worker
Alltex Staffing
Houston, TX
01.2014 - 12.2016
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Tagged unmarked merchandise with item number.
- Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
Produce Line Worker
Schwans Supply Food Chain
Pasadena, TX
01.2011 - 02.2013
- Cleaned and peeled all produce using provided equipment or machinery
- Opened boxes of meat and used machinery to send thru meat grinder
- Opened boxes of produce and pushed onto conveyer belt to be cleaned and peeled
Education
Associate of Applied Science - Culinary Arts
San Jacinto College District
Pasadena, TXSkills
- Conflict resolution
- Exceptional customer service
- Employee training
- Team building
- Extremely organized
- Attention to detail
- Fast learner
- Work well under pressure
- Extremely reliable
- Hardworking
- Exceptional communicator
- Friendly
- Motivated
- Work well with others
Timeline
Lead Barista
Marriott International, Inc.
03.2023 - 12.2024
Supervisor/Line Cook/Barista/Retail Associate
Cafe Leonelli
04.2021 - 03.2023
Housekeeper
The Museum of Fine Arts Houston
07.2020 - 04.2021
Temp Warehouse Worker
Alltex Staffing
01.2014 - 12.2016
Produce Line Worker
Schwans Supply Food Chain
01.2011 - 02.2013
Associate of Applied Science - Culinary Arts
San Jacinto College District