Gwyneth Webb
Houston,TX
Summary
Personable and energetic with talent for connecting with people and representing brands in positive light. Understanding of brand messaging and marketing principles combined with skills in effective communication and customer service. Capable of increasing brand visibility and fostering customer loyalty through engaging interactions. Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
6
6
years of professional experience
Work History
Brand Representative
Tarte Cosmetics
02.2025 - Current
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
Brand Representative
The Inkey List
02.2025 - Current
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
- Communicated product value, quality, and style to educate and entice potential customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Lead Cashier
Ulta
Houston , TX
09.2024 - 01.2025
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Handled escalated customer service issues professionally and courteously.
- Conducted weekly inventory checks to ensure product availability for customers.
Sales Leader
American Eagle
Philadelphia, Pennsylvania
01.2024 - 07.2024
- Responsible for opening and closing store, including setting alarms and securing premises
- Delivered exceptional customer service by assisting with sales, exchanges, and returns
- Managed inventory levels to ensure products were adequately stocked for customer demand
- Trained new employees on store procedures, product knowledge, and customer service best practices
- Oversaw cash handling procedures, including making bank deposits and reconciling daily cash registers
Assistant Store Manager
Aldi's
Philadelphia, Pennsylvania
09.2021 - 11.2023
- Leading developing and training a team in a friendly and open retail environment
- Assisted in inventory management, including conducting regular stock checks and identifying sales trends to optimize product selection
- Supervised and trained a team of sales associates to provide excellent customer service and meet sales goals
- Responsible for opening and closing procedures, ensuring the store operated smoothly and securely in adherence to company policies
- Collaborated with Store Manager to conduct performance evaluations, provide feedback to team members, and address any performance issues
Manager
Lane Bryant
Philadelphia, Pennsylvania
04.2019 - 09.2021
- Successfully managed a team of 15 employees, overseeing their daily tasks, performance evaluations, and professional development
- Developed and implemented strategic plans to meet and exceed company goals
- Implemented new visual merchandising strategies
- Conducted regular performance evaluations and provided coaching to improve staff productivity and customer service
- Managed inventory levels to minimize stockouts and overstock situations
Education
High School Diploma - General Education
06.2016
Skills
- Sales
- Leadership
- Problem Solving
- Creative
- Communication
- Customer Service and Satisfaction
- Staff training
- POS system operation
- Manager support
- Workplace safety
- Workflow coordination
Timeline
Brand Representative - Tarte Cosmetics
02.2025 - Current
Brand Representative - The Inkey List
02.2025 - Current
Lead Cashier - Ulta
09.2024 - 01.2025
Sales Leader - American Eagle
01.2024 - 07.2024
Assistant Store Manager - Aldi's
09.2021 - 11.2023
Manager - Lane Bryant
04.2019 - 09.2021
Norristown Area High School - High School Diploma, General Education
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