Summary
Overview
Work History
Education
Skills
Timeline
Jaguar Guild Member
StoreManager

Gwynn Romano

Greenlawn

Summary

Dynamic Store Manager with a proven track record at Gas Center Inc., excelling in customer service and problem-solving. Enhanced team performance through effective training and mentorship, leading to improved customer satisfaction. Skilled in inventory management and operational efficiency, consistently optimizing store performance while fostering a positive work environment.

Overview

24
24
years of professional experience

Work History

Store Manager

Gas Center Inc.
10.2018 - 08.2025
  • Assisted in daily store operations to ensure smooth customer service
  • Learned inventory management systems for efficient stock control
  • Supported team training initiatives to enhance employee performance
  • Engaged with customers to address inquiries and resolve issues
  • Maintained merchandise displays to drive sales and improve shopping experience
  • Collaborated with staff to uphold safety and cleanliness standards
  • Monitored sales trends to identify opportunities for product promotion
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Store Manager

Sampson Bladen Oil Company
04.2013 - 10.2018
  • Completed point of sale opening and closing procedures.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.

Store Manager

Scotchman Store
09.2008 - 03.2013

Service Manager

Jaguar of Great Neck
06.2001 - 05.2007
  • Oversaw service operations, ensuring adherence to company standards and customer satisfaction.
  • Developed training programs for staff, enhancing service delivery and operational efficiency.
  • Implemented process improvements that optimized workflow and reduced service response times.
  • Collaborated with cross-functional teams to resolve complex customer issues effectively.

Education

No Degree - General Studies

Southampton College/LIU
Southampton, NY

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

Gas Center Inc.
10.2018 - 08.2025

Store Manager

Sampson Bladen Oil Company
04.2013 - 10.2018

Store Manager

Scotchman Store
09.2008 - 03.2013

Service Manager

Jaguar of Great Neck
06.2001 - 05.2007

No Degree - General Studies

Southampton College/LIU

Jaguar Guild Member

Worked for three Jaguar dealerships attaining the level of Jaguar Master, Guild Member. Requirements; product knowledge, and maintains customer service satisfaction goals.

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Gwynn Romano