Gyovany Capota
Davie,Florida
Summary
Result-driven and meticulous professional with a winning mentality and comprehensive experience driving operational excellence through effective sales, marketing, and customer service management. Adept at leading all activities required to achieve store and business goals. Proactive builder with remarkable efficiency in training and coaching highly effective teams to meet and exceed performance goals. Skilled communicator with ability to nurture strong credibility and trust among peers, sales associates, and upper management. Expert at analyzing behavioral patterns through statistics and selling organizational products to encourage positive customer experience and promote realization of sales targets.
Overview
9
9
years of professional experience
Work History
Sales Representative
Broward Motorsports
06.2024 - Current
- Trained and empowered new and incoming sales representatives
- Fostered sustainable relationships with multiple financing banks, including MB Financial, Space Coast Credit Union, Synchrony, and Yamaha Financial Services
- Established customer relations with vendors and companies
- Dealt with overcoming objections for possible prospects in order to increase business revenue
- Increased effectiveness of advertising strategies by improving engagement through social media and other digital marketing approaches
Independent Life Insurance Agent
Self-Employed
11.2023 - Current
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Promoted products and services using upselling and other sales strategies.
- Licensed in 25 different states within the country
Healthcare Recruiter
MedPro Healthcare Staffing
08.2022 - 10.2023
- Utilized social media sites to recruit new employees.
- Worked with healthcare employees to determine specific job qualifications.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Assisted with writing job postings and job descriptions for boards.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
Senior Store Manager
Mattress Firm
01.2019 - 08.2022
- Track store performance to identify potential risks and influence business decisions
- Devise and implement well-planned employee schedules to track working hours of employees
- Monitor team performance to properly gauge weaknesses and strengths of each member
- Manage day-to-day store activities of Mattress Firm, generating $4.5M in annual revenue
- Hire staff according to business needs
- Manage, train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback, annual performance reviews and Individual Development Plans
- For a Quarter, managed both the city of Davie and Hollywood which consisted of 5 locations and worth $8M of revenue to assist with position shortage.
- Youngest associate in Senior Management in the South Florida Region
- Gained #1 PIB recognition at 105.11% and # 1 YoY at 31.56% in FY 2019
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Ranked #1 among all stores in both PIB and YoY during 2021 Fiscal Year
Sales Representative/Internet Lead Manager
Broward Motorsports
01.2017 - 01.2019
- Trained and empowered new and incoming sales representatives
- Fostered sustainable relationships with multiple financing banks, including MB Financial, Space Coast Credit Union, Synchrony, and Yamaha Financial Services
- Established customer relations with vendors and companies
- Dealt with overcoming objections for possible prospects in order to increase business revenue
- Increased effectiveness of advertising strategies by improving engagement through social media and other digital marketing approaches
- Sole Lead Internet Manager for all locations (Davie, West Palm Beach, Tequesta, Fort Lauderdale)
Undergraduate Ambassador
Florida Atlantic University
01.2016 - 01.2017
- Coordinated large events for incoming and current students hosting audiences of over 500+ people
- Conducted tours of school campus on multiple occasions to different types of audiences
- Help operate day to day functions in Undergraduate Admissions Office
Education
Associate’s Degree -
Florida Atlantic University
Boca Raton, FL01.2018
Skills
- Sales & Store Management
- Customer Service & Support
- Strategic Planning & Analysis
- Team Leadership & Training
- Quality Control & Assurance
- Sales & Revenue Growth
- Teamwork & Collaboration
- Relationship Building
- Effective Communication
- Lead prospecting
- Competitor research
Accomplishments
Digital Advocacy Group: Enroll in company's Digital Advocacy Group, a select group of 12 nationwide stores that beta tests new initiatives and provide input on how to make them better.
South Florida Business Analyst Group: Serve as South Florida Business Analyst group member consisting of 15 associates responsible for break downing districts numbers, detecting current trends, and providing areas of focus for entire region.
Apollo Program: Part of top 25 stores in nation.
Timeline
Sales Representative
Broward Motorsports
06.2024 - Current
Independent Life Insurance Agent
Self-Employed
11.2023 - Current
Healthcare Recruiter
MedPro Healthcare Staffing
08.2022 - 10.2023
Senior Store Manager
Mattress Firm
01.2019 - 08.2022
Sales Representative/Internet Lead Manager
Broward Motorsports
01.2017 - 01.2019
Undergraduate Ambassador
Florida Atlantic University
01.2016 - 01.2017
Associate’s Degree -
Florida Atlantic University
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