Gyrell Taylor
Quincy,MA
Summary
Dynamic manager with a proven track record at Showcase Cinemas De Lux Randolph, excelling in guest experience management and operational compliance. Skilled in coaching and mentoring a diverse team, I effectively resolved conflicts and enhanced brand loyalty, ensuring a memorable experience for every guest. Passionate about driving success through strategic leadership.
Overview
20
20
years of professional experience
Work History
Manager of Cinema Operations
Showcase Cinemas De Lux Randolph
Randolph, MA
11.2022 - Current
- Oversee daily theater operations, ensuring smooth guest experiences inside and outside of the theater
- Handle cash management, cash reconciliation, safe audits and deposit preparation with 100% accuracy.
- Resolved customer complaints quickly and professionally
- Managed staff scheduling for a team of 75 employees, ensuring proper coverage during peak hours.
- Coordinating orders to prevent shortages and minimize waste
- Conducting and enforcing security checks, auditorium inspections, and emergency procedures to keep a safe work environment.
- Communicate effectively with upper management regarding performance and operational concerns.
Assistant Manager, Key Holder
Rocky’s Ace Hardware
Randolph, MA
05.2020 - 11.2022
- Supported overall store operations, assisting in opening/closing duties and daily workflow management.
- Supervised, trained and coached staff to ensure productivity, accuracy, and strong customer service.
- Assisted and delivered hands-on assistance with tools, hardware, appliances, building materials, plumbing, electrical, and basic home-repair solutions to customers.
- Managed inventory control, including ordering, receiving, stocking and merchandising.
- Maintained store safety, organization, and compliance with operational policies.
Bar-back, Busser, Host/Takeout
Legal Seafoods
Braintree, MA
10.2018 - 12.2019
- Managed high-volume dining room support as a busser, ensuring efficient table turnover.
- Supported bartenders by restocking supplies, adhering to strict food safety and sanitation guidelines.
- Greeted and seated guests, managed waitlists, and coordinated guest flow throughout the establishment during peak business hours.
- Demonstrated flexibility by transitioning between roles as needed to support team and service demands.
Salad Prep Cook
Signal Mountain Lodge
Moran, WY
05.2018 - 10.2018
- Prepared salads and cold-station items in a high-volume kitchen, ensuring consistency, quality and presentation.
- Followed standardized recipes and prep lists to support efficient service during peak hours.
- Worked collaboratively with line cooks and service staff to ensure timely order fulfillment.
- Seasonal position
Deckhand
American Cruise Lines
Guilford, CT
03.2017 - 08.2017
- Performed deck maintenance and operational support on a high-capacity cruise vessel.
- Performed routine security and safety checks throughout the ship, ensuring compliance with maritime protocols.
- Supported passenger safety through monitoring, assistance, and quick response to incidents.
- 6 month contract
Front Desk Agent, Night Auditor
Comfort Inn Randolph
Randolph, MA
07.2016 - 02.2017
- Provided local area information and assisted with requests and needs in a timely manner.
- Coordinated with housekeeping and maintenance to ensure timely room readiness.
- Procured payments, supported accurate guest accounts, and ensured cash handling accuracy.
- Handled guest concerns, reservations, and inquiries via phone and online, and resolved issues professionally.
Server, Bar-back, Host
The Lodge Bar and Grill
Randolph, MA
06.2014 - 07.2016
- Communicated with back of the house to ensure speedy table turnaround.
- Upsold specials and menu items, contributing to increased sales.
- Greeted guests, managed waitlist, and coordinated seating during peak hours.
US Government Corps Member
AmeriCorps NCCC Southern Region
Vicksburg, MS
02.2013 - 12.2013
- Completed a yearlong national service term focused on community improvement and disaster relief.
- Rebuilt and reconstructed hiking trails in West Virginia, improving access and safety use.
- Assisted with planting over one thousand trees in the Seneca state forest.
- Supported Habitat for Humanity projects, including assisting with construction from start to finish on a full home build in Alabama.
- Served as a team leader for a three week Habitat for Humanity youth camp in Kentucky, working with middle school aged children on construction and community service.
- Assisted in replacing energy efficient street lights throughout the city of Memphis.
Education
High School Diploma -
Avon Middle High School
Avon, MA06-2010
Skills
- Guest experience management
- Operational compliance
- Policy and procedure development
- Coaching and mentoring
- Inventory management
- Conflict resolution
- Brand management
- Staff training and development
References
References available upon request.
Timeline
Manager of Cinema Operations
Showcase Cinemas De Lux Randolph
11.2022 - Current
Assistant Manager, Key Holder
Rocky’s Ace Hardware
05.2020 - 11.2022
Bar-back, Busser, Host/Takeout
Legal Seafoods
10.2018 - 12.2019
Salad Prep Cook
Signal Mountain Lodge
05.2018 - 10.2018
Deckhand
American Cruise Lines
03.2017 - 08.2017
Front Desk Agent, Night Auditor
Comfort Inn Randolph
07.2016 - 02.2017
Server, Bar-back, Host
The Lodge Bar and Grill
06.2014 - 07.2016
US Government Corps Member
AmeriCorps NCCC Southern Region
02.2013 - 12.2013
High School Diploma -
Avon Middle High School