Gyselle Hidalgo
Cape Coral,FL
Summary
Driven by a passion for excellence in customer service, honed through roles at Corporacion Educativa VPS and in customer-facing positions, I've significantly enhanced customer satisfaction and engagement. My expertise in Spanish language education and interpretation, combined with a proven track record in delivering superior service, showcases my ability to meet diverse client needs with a blend of effective communication and cultural sensitivity.
Overview
6
6
years of professional experience
Work History
Customer Service,
Waitressing, Assistant
01.2023 - 12.2023
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Anticipated guests' needs and delivered excellent customer service.
- Met customer service objectives by providing superior customer service to [Language]-speaking customers.
- Used excellent customer service skills in addressing passengers' needs.
Spanish Teacher
Corporacion Educativa VPS
01.2019 - 09.2022
- Conducted foreign language exams to determine fluency and comprehension.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Explored and implemented innovative use of technology in language education.
- Attended department meetings to develop and update course curricula.
Spanish Interpreter
Travel Agency
01.2018 - 12.2018
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Maintained message content, tone, and emotion as closely as possible.
- Maximized quality control of translated documents.
Education
Bachelor of Arts - Language Interpretation And Translation
Ricardo Palma University
Tumbes, Peru12.2006
Skills
- Fast food customer service
- Customer service excellence
- Customer service and support
- Customer service background
- Customer service and assistance
Languages
French
Professional Working
Timeline
Customer Service,
Waitressing, Assistant
01.2023 - 12.2023
Spanish Teacher
Corporacion Educativa VPS
01.2019 - 09.2022
Spanish Interpreter
Travel Agency
01.2018 - 12.2018
Bachelor of Arts - Language Interpretation And Translation
Ricardo Palma University
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