Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gyssel Rodriguez Alicea

Columbus

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Community Health Worker

CVS HEALTH CORPORATION
04.2024 - Current
  • Manage enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Help vulnerable individuals navigate complex healthcare system.
  • Target specific community groups with wellness and disease management information.
  • Set up community health education and promotion programs to reduce chronic conditions.
  • Counsel patients on health-related topics and lifestyle changes for improved well-being.
  • Collaborate with local organizations to expand health services and resources.
  • Contact clients in person, by phone or in writing to ascertain compliance with required or recommended actions.

Warehouse Lead

Designer Shoe Warehouse
04.2017 - 10.2023
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained top performance standards while working in hot warehouse environment.
  • Oversaw daily operations and shipping and handling processes.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Trained employees on equipment operation and safety protocols.

Bilingual Customer Service Representative

UnitedHealth Group
12.2013 - 12.2016
  • Answered inbound phone calls daily while providing a high-quality patient/member experience.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Met customer service objectives by providing superior customer service to Spanish-speaking customers.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Utilized active listening techniques to identify customer needs and provide appropriate solutions.


Customer Service Representative

Eddie Bauer
03.2011 - 08.2013
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built customer loyalty and retention by delivering excellent customer service.
  • Assisted customers with product and service selections.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Processed and handled customer complaints, answering questions, and providing alternative solutions.
  • Helped customer place orders and processed payments.

Education

High School Diploma -

Columbus State Community College
Columbus, OH

Skills

  • Medical assessment mastery
  • Organized and detail oriented
  • Health coaching
  • Community-based resources
  • Care plan development
  • Motivational interviewing
  • Schedule management
  • Bilingual in English and Spanish
  • Referral coordination
  • HIPAA guidelines

Timeline

Community Health Worker

CVS HEALTH CORPORATION
04.2024 - Current

Warehouse Lead

Designer Shoe Warehouse
04.2017 - 10.2023

Bilingual Customer Service Representative

UnitedHealth Group
12.2013 - 12.2016

Customer Service Representative

Eddie Bauer
03.2011 - 08.2013

High School Diploma -

Columbus State Community College

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