Heather Ramsey
Houston,TX
Summary
As an accomplished professional with over fifteen years’ combined experience in catering, sales, leadership, and customer service, it is with great professional enthusiasm and pride I submit my resume for consideration to join your team as Operations Manager. Given my formal training in business administration and event management, and dynamic hands-on experience in hospitality, I feel I am in a good position to make significant contributions. In each of my professional roles, I have produced positive results and advanced shared organization objectives by applying a focused personal integrity and work ethic. Detailed on the attached resume, I have fifteen years’ solid experience within hospitality and event management as an Event Manager.
Overview
21
21
years of professional experience
Work History
Event Manager
Outback Team Building & Training
02.2016 - Current
- Travel throughout the continental United States to plan, facilitate, and deliver high-impact corporate team-building experiences, including citywide scavenger hunts, charity bike builds, escape rooms, and custom experiential programs for groups of varying sizes.
- Serves as the primary contact for the client during the pre-planning and operation of the client's program post-sale and ensures the expectations of the client are exceeded to promote client satisfaction and account retention
- Responsible for the logistical management and operational execution of client events and programs, including complex programs for high profile accounts
- Manages program changes during pre-planning and on-site, negotiating and up-selling
- Responsible for forwarding any necessary program information to hotel and venue representatives to ensure seamless coordination with venue operations
- Partner with clients to understand event scopes of work, establish goals and determine timelines for venue selection
- Multitask and work on multiple programs with different deadlines
- Assist in interviewing and on-boarding new employees to independently run their own events
- Supervise and cross-train staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures
- Solicit feedback from clients to assess event success and uncover opportunities for improvement
Event Coordinator
HP Heights, LLC
06.2015 - 03.2020
- Oversaw multitude of bookings and reservations and managed central calendar for three restaurants.
- Acknowledged and responded to over 40 emails and phone calls per day
- Walked guests through entire reservation process from conception through execution and following up with guest post event
- Worked with each guest to customize menu specific to their event
- Created and distributed Banquet Event Orders to management and culinary team
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination
Regional Sales Manager
ParrishShaw
12.2013 - 06.2015
- Consistently met sales goals. Increased regional sales revenue by 10% within first three months after training
- Established relationships and served as direct point of contact with mid-level to C-Suite executives of hospitals to assist with insurance billing and recovery in Arkansas, Florida, Louisiana, New York, Oklahoma and Texas
- Independently attended conferences in territory to exhibit and manage promotional booth while scouting potential new business
- Collaborated with ParrishShaw operations department and client to ensure efficient project set up and roll-out
Coordinator, Membership
Greater Houston Partnership
06.2010 - 06.2012
- Developed and executed sales and marketing strategies to exceed annual revenue goal.
- Assisted team in 2011 to deliver record-breaking results, exceeding $6M in annual revenue in 2011.
- Achieved 75% of annual goal in Q1 for 2012.
- Created comprehensive recruitment marketing campaign, resulting in increased awareness and membership.
Catering Manager
Marriott Hotels
01.2006 - 06.2010
- Achieved Employee Award in 2007 for exceeding annual profit goals by 16%
- Negotiated and confirmed new and repeat business via outside sales calls, telemarketing and networking
- Finalized requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Banquet Event Orders, Daily Reports) and personal contact with all departments for success of event
- Supervised execution of banquet/meeting events. Reviewed all function space with banquet manager
Education
Bachelor of Science - Business Administration, Marketing & Entrepreneurship
University of Houston, Bauer College of Business
Houston2003
Skills
- Vendor and contract negotiations
- Cross-functional teams leadership
- Staff management
- Client meetings
- Project management
- Transportation and logistics planning
- Scheduling
- Events logistics management
Timeline
Event Manager
Outback Team Building & Training
02.2016 - Current
Event Coordinator
HP Heights, LLC
06.2015 - 03.2020
Regional Sales Manager
ParrishShaw
12.2013 - 06.2015
Coordinator, Membership
Greater Houston Partnership
06.2010 - 06.2012
Catering Manager
Marriott Hotels
01.2006 - 06.2010
Bachelor of Science - Business Administration, Marketing & Entrepreneurship
University of Houston, Bauer College of Business