HA NGUYEN
Garland
Summary
Detail-oriented and results-driven Planner/Scheduler with experience in production planning, scheduling, project coordination, document control, and cross-functional operations support. Skilled in developing production schedules, managing ERP data, monitoring capacity, coordinating resources, and driving timely project execution. Experienced in supporting manufacturing operations through master production scheduling (MPS), demand planning, inventory control, and continuous improvement initiatives. Strong analytical, organizational, and problem-solving skills with a commitment to accuracy, efficiency, and meeting business objectives. Bilingual in English and Vietnamese.
Overview
22
22
years of professional experience
Work History
Planner Scheduler | Critical Power – Building & Enclosure
FLEX – Crown Technical Systems
Dallas, TX
02.2025 - Current
- Plan and coordinate production schedules supporting monthly revenue goals of $2M–$3M for the Building & Enclosure business unit.
- Develop and maintain master production schedules (MPS), weekly production plans, and forecasts to support production commitments.
- Validate customer orders based on material availability, labor capacity, equipment resources, and production constraints.
- Lead weekly production planning meetings with Production, Project Management, Materials, Quality, Testing, and Supply Chain teams.
- Monitor production progress, identify scheduling risks, and coordinate corrective actions for shortages, engineering changes (ECOs), and production delays.
- Maintain ERP data accuracy including BOMs, routings, work orders, inventory records, and demand information.
- Perform clear-to-build analysis and support production replanning to improve schedule adherence.
- Monitor inventory levels and production KPIs including customer shipment dates (CSD), lead time, response time, and inventory accuracy.
- Collaborate with Supply Chain, Master Scheduling, Operations, and Customer Program teams to improve workflow efficiency and production performance.
Document Control / Training Coordinator
10.2023 - 01.2025
- Managed document control systems and maintained accurate project documentation, records, and filing processes.
- Reviewed, tracked, distributed, and controlled project documents while ensuring version accuracy and compliance.
- Maintained project data in company systems and prepared reports, presentations, and management documentation.
- Developed and improved administrative procedures and document management processes.
- Coordinated company-wide training schedules and maintained employee training records.
- Supported onboarding programs, training coordination, and employee development initiatives.
- Monitored training completion and prepared reports to evaluate program effectiveness.
Administrative Assistant / HR Receptionist
Suntronic Dallas LLC
Dallas, TX
02.2023 - 09.2023
- Provided administrative support to Human Resources, Accounting, and Management teams.
- Managed front desk operations, phone communications, email correspondence, and scheduling.
- Maintained confidential employee records, company documents, and filing systems.
- Assisted with HR processes including onboarding, new hire documentation, timekeeping, and employee records.
- Supported invoicing, purchasing, inventory tracking, and office supply management.
Reservation & Ticketing Agent
American Airlines Reservation Center
Dallas, TX
11.2022 - 02.2023
- Managed domestic and international airline reservations using Global Distribution Systems (GDS).
- Assisted customers with flight schedules, travel planning, fare options, and itinerary changes.
- Processed ticket issuance, exchanges, cancellations, refunds, and reservation modifications.
- Applied airline fare rules, routing requirements, and ticketing regulations to ensure accuracy.
- Maintained customer records and travel documentation while resolving booking issues.
Travel Agent / Sales Representative
U.S.A. Gateway Travel Inc. (GTT)
Plano, TX
10.2016 - 10.2022
- Sold airline tickets, vacation packages, cruises, and land tours.
- Booked domestic and international travel using Worldspan, Sabre, and Amadeus GDS.
- Processed ticket issuance, exchanges, cancellations, and refunds according to airline policies.
- Assisted customers with travel arrangements through phone and email communication.
- Maintained travel documentation, customer records, and department files.
- Created training materials and trained new employees and sub-agents.
- Collaborated with teams to achieve sales and customer service goals.
Ticketing Agent
Thai Airways Representative Office
Vietnam
06.2005 - 01.2007
- Managed airline reservations and ticketing services.
- Assisted customers with flight schedules, travel inquiries, and booking support.
- Maintained travel documentation and administrative records.
Marketing Assistant
Lufthansa German Airlines Representative Office
Vietnam
05.2004 - 05.2005
- Supported sales promotions and the Miles & More loyalty program.
- Maintained customer databases and marketing records.
- Assisted marketing campaigns and coordinated activities with the sales team.
Education
Leadership 5.0 Management Certificate -
Alex Cano & Company
Texas01-2024
Event Management Certificate - undefined
HCMC Vietnam Marcom
Vietnam01-2011
Bachelor of Arts - undefined
HCMC University of Social Sciences and Humanities
Vietnam01-2004
Management Secretarial Certificate - undefined
HCMC University of Economics
Vietnam01-2002
Skills
- Production Planning & Scheduling
- Master Production Schedule (MPS)
- Capacity Planning & Resource Coordination
- Production Tracking & Schedule Optimization
- Inventory Management & Demand Planning
- ERP Systems & Data Management
- Project Coordination & Management Support
- Document Control & Records Management
- BOM, Routing & Work Order Management
- Compliance Documentation
Planning & Operations
Project & Document Management
- Reporting & Process Improvement
- Cross-Functional Team Collaboration
- Training Coordination & Employee Onboarding
- Office Administration & Executive Support
- Customer Service & Client Relations
- Microsoft Office Suite (Word, Excel, Outlook)
- Manufacturing Operations
- Critical Power / Building & Enclosure Systems
- Airline Reservation Systems (Worldspan, Sabre, Amadeus)
Administrative & Communication
Industry Knowledge
Timeline
Planner Scheduler | Critical Power – Building & Enclosure
FLEX – Crown Technical Systems
02.2025 - Current
Document Control / Training Coordinator
10.2023 - 01.2025
Administrative Assistant / HR Receptionist
Suntronic Dallas LLC
02.2023 - 09.2023
Reservation & Ticketing Agent
American Airlines Reservation Center
11.2022 - 02.2023
Travel Agent / Sales Representative
U.S.A. Gateway Travel Inc. (GTT)
10.2016 - 10.2022
Ticketing Agent
Thai Airways Representative Office
06.2005 - 01.2007
Marketing Assistant
Lufthansa German Airlines Representative Office
05.2004 - 05.2005
Event Management Certificate - undefined
HCMC Vietnam Marcom
Bachelor of Arts - undefined
HCMC University of Social Sciences and Humanities
Management Secretarial Certificate - undefined
HCMC University of Economics
Leadership 5.0 Management Certificate -
Alex Cano & Company
REFERENCES
Available upon request.