Ha Vu
Mansfield,TX
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Utilizes effective communication to ensure customer satisfaction and loyalty. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
8
8
years of professional experience
Work History
Licensed Nail Technician
Nail Salon
Fort Worth, TX
09.2022 - 11.2025
- Provided high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Educated clients on nail care techniques and products to enhance their experience and promote services.
- Collaborated with team members to improve service efficiency and client retention strategies.
Customer Service Representative
Nail Salon
Fort Worth, TX
08.2019 - 05.2021
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Managed appointment scheduling using salon management software, optimizing daily operations.
- Maintained product knowledge to recommend services effectively, improving client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Cashier
Restaurant
Arlington, TX
07.2017 - 05.2020
- Processed customer transactions efficiently using point-of-sale systems
- Assisted customers with inquiries and provided product information
- Maintained cleanliness and organization of checkout area
- Handled cash, credit, and debit transactions accurately
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to ensure smooth store operations
Education
Bachelor of Arts - Financial
The University of Texas At Arlington
Arlington, Texas, TX05.2021
Skills
Team collaboration
Proficient in software
Financial administration
Schedule maintenance
Patience and empathy
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality
Cash handling and management
Professionalism and courtesy
Complex Problem-solving
Reports and documents
Staff mentoring
Multitasking and organization
Data entry
Sales transactions
Ordering and stocking
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Licensed Nail Technician
Nail Salon
09.2022 - 11.2025
Customer Service Representative
Nail Salon
08.2019 - 05.2021
Cashier
Restaurant
07.2017 - 05.2020
Bachelor of Arts - Financial
The University of Texas At Arlington