Overview
Work History
Timeline

Habeeba Akbar

Calumet City,IL

Overview

33
33
years of professional experience

Work History

Office manager

PATTERSON’s circle r towing & auto sales
11.2023 - Current
  • Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
  • Allocate available resources to enable successful task performance
  • Coordinate office staff activities to ensure maximum efficiency
  • Evaluate and manage staff performance
  • Organize orientation and training of new staff members
  • Coach, mentor and discipline office staff
  • Customer Service when needed
  • Process billing to vendor

Behavioral health counselor

Alden wentworth rehabilitation
02.2022 - 11.2022
  • Helped patients understand their behaviors, taught patients how to change their responses to unfavorable situations, and assisted patients in developing healthier coping mechanisms
  • Perform assessments, workshops, led activities, spoke with family to keep them apprised of the patient's condition, improvement or decline on a weekly basis

delivery driver

Amazon
Downers Grove, IL
09.2021 - 02.2022
  • Inspected the interior and exterior of the delivery van or truck assigned for proper working condition at the beginning of the workday to ensure safe operation/driving of the vehicle and fill the fuel tank as required at the end of every shift
  • Sorted and delivered items to various locations and sites throughout the Southwest suburbs
  • Used company vehicle to deliver packages
  • Loaded and unloaded packages into and out of the vehicle
  • Followed safety regulations and state laws governing vehicle operations
  • Maintained the cleanliness and security of assigned vehicles and reported any damage or malfunctioning equipment

Professional foster parent

SOS CHILDREN’s village of Illinois
05.2020 - 08.2021
  • Provided a safe home, love and support
  • Attended to the children’s education and health needs
  • Managed children’s behavior encouraged contact with family
  • Attended meetings and was a team player
  • Dedicated to bettering the children's life through love, educational, and emotional support and behavior management

TECHNICAL SUPPORT AGENT

ASURION
11.2019 - 08.2020
  • Identified hardware and software solutions for AT&T Customers
  • Troubleshoot technical issues, diagnosed and repaired faults
  • Resolved network issues
  • Installed and configured hardware and software
  • Spoke with customers to quickly get to the root of their problems
  • Provided timely and accurate customer feedback
  • Talked customers through a series of actions to resolve a problem
  • Followed up with clients to ensure the problem was resolved
  • Arranged for necessary replacements or repairs
  • Supported the roll-out of new applications
  • Provided support in the form of procedural documentation
  • Managed multiple cases at one time
  • Tested and evaluated new technologies

PROGRAM – INVESTIGATIVE ASSISTANT

Department of justice
08.1999 - 10.2019
  • Initiate contact with several other law enforcement agencies, including the Assistant United State Attorney’s Office, and the Federal Bureau of Investigations
  • Organized, planned, coordinated, and prioritized routine and non-routine tasks
  • Performed Drug Reconciliations, Examined and Processed state and local law enforcement overtime reimbursements
  • Secured statistical data or other information from files and related sources
  • Checked rates and awards were in accordance with agreement terms
  • Spot checked all request for payment for accuracy

Administrative assistant

Department of defense
01.1992 - 08.1999
  • Managed case files for government contractors, such as Boeing Northrop Grumman, and Illinois Institute of Technology and Research Institute (IITRI)
  • Handled the daily Department of Defense (DOD) requirements contract acceptance and performance
  • Provided analysis and recommendations to contract administrators on the submission of vouchers
  • Served as the principal point-of-contact to over 50 government contractors including the ones listed above

Timeline

Office manager - PATTERSON’s circle r towing & auto sales
11.2023 - Current
Behavioral health counselor - Alden wentworth rehabilitation
02.2022 - 11.2022
delivery driver - Amazon
09.2021 - 02.2022
Professional foster parent - SOS CHILDREN’s village of Illinois
05.2020 - 08.2021
TECHNICAL SUPPORT AGENT - ASURION
11.2019 - 08.2020
PROGRAM – INVESTIGATIVE ASSISTANT - Department of justice
08.1999 - 10.2019
Administrative assistant - Department of defense
01.1992 - 08.1999
Habeeba Akbar