Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
Allocate available resources to enable successful task performance
Coordinate office staff activities to ensure maximum efficiency
Evaluate and manage staff performance
Organize orientation and training of new staff members
Coach, mentor and discipline office staff
Customer Service when needed
Process billing to vendor
Behavioral health counselor
Alden wentworth rehabilitation
02.2022 - 11.2022
Helped patients understand their behaviors, taught patients how to change their responses to unfavorable situations, and assisted patients in developing healthier coping mechanisms
Perform assessments, workshops, led activities, spoke with family to keep them apprised of the patient's condition, improvement or decline on a weekly basis
delivery driver
Amazon
Downers Grove, IL
09.2021 - 02.2022
Inspected the interior and exterior of the delivery van or truck assigned for proper working condition at the beginning of the workday to ensure safe operation/driving of the vehicle and fill the fuel tank as required at the end of every shift
Sorted and delivered items to various locations and sites throughout the Southwest suburbs
Used company vehicle to deliver packages
Loaded and unloaded packages into and out of the vehicle
Followed safety regulations and state laws governing vehicle operations
Maintained the cleanliness and security of assigned vehicles and reported any damage or malfunctioning equipment
Professional foster parent
SOS CHILDREN’s village of Illinois
05.2020 - 08.2021
Provided a safe home, love and support
Attended to the children’s education and health needs
Managed children’s behavior encouraged contact with family
Attended meetings and was a team player
Dedicated to bettering the children's life through love, educational, and emotional support and behavior management
TECHNICAL SUPPORT AGENT
ASURION
11.2019 - 08.2020
Identified hardware and software solutions for AT&T Customers
Troubleshoot technical issues, diagnosed and repaired faults
Resolved network issues
Installed and configured hardware and software
Spoke with customers to quickly get to the root of their problems
Provided timely and accurate customer feedback
Talked customers through a series of actions to resolve a problem
Followed up with clients to ensure the problem was resolved
Arranged for necessary replacements or repairs
Supported the roll-out of new applications
Provided support in the form of procedural documentation
Managed multiple cases at one time
Tested and evaluated new technologies
PROGRAM – INVESTIGATIVE ASSISTANT
Department of justice
08.1999 - 10.2019
Initiate contact with several other law enforcement agencies, including the Assistant United State Attorney’s Office, and the Federal Bureau of Investigations
Organized, planned, coordinated, and prioritized routine and non-routine tasks
Performed Drug Reconciliations, Examined and Processed state and local law enforcement overtime reimbursements
Secured statistical data or other information from files and related sources
Checked rates and awards were in accordance with agreement terms
Spot checked all request for payment for accuracy
Administrative assistant
Department of defense
01.1992 - 08.1999
Managed case files for government contractors, such as Boeing Northrop Grumman, and Illinois Institute of Technology and Research Institute (IITRI)
Handled the daily Department of Defense (DOD) requirements contract acceptance and performance
Provided analysis and recommendations to contract administrators on the submission of vouchers
Served as the principal point-of-contact to over 50 government contractors including the ones listed above
Timeline
Office manager - PATTERSON’s circle r towing & auto sales
11.2023 - Current
Behavioral health counselor - Alden wentworth rehabilitation
02.2022 - 11.2022
delivery driver - Amazon
09.2021 - 02.2022
Professional foster parent - SOS CHILDREN’s village of Illinois
05.2020 - 08.2021
TECHNICAL SUPPORT AGENT - ASURION
11.2019 - 08.2020
PROGRAM – INVESTIGATIVE ASSISTANT - Department of justice
Internet Sales Manager/Sales Consultant at Circle Auto Group /Circle Hyundai/Circle ChevroletInternet Sales Manager/Sales Consultant at Circle Auto Group /Circle Hyundai/Circle Chevrolet