James Curles
Margate,FL
Summary
Hardworking, confident, driven, and committed employee. I have worked for over 12 years in customer service and sales. 12+ years in the medical DME, sleep apnea, and PAP therapy field. I am a fast learner and highly motivated in whatever I do. Dedicated to building the company in all aspects. Very responsible worker with a great work ethic, who is there to work, and goes above and beyond for my employer. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Office Manager
Refrigeration X-Perts Inc.
Margate, FL
08.2024 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
CPAP Coach/Lead Sales Associate/Customer Service
Sleeplay
01.2023 - 08.2024
- Heavy Customer Service/Sales
- Responsible for answering all CPAP related inquiries from customers and staff.
- Conducting consultations in person, Zoom and on phone calls.
- Performing YouTube videos and writing the creative content.
- Increase subscribers.
- Answered Inbound phone calls from customers and made Outbound calls.
- Attended to all walk-in customers.
- Responding to YouTube comments
- Responding to Hubspot tickets.
- Responding to emails
- Responsible for registering patients and physicians in Airview
- Providing CPAP machine setups, mask fits and coaching. Through Face to Face interaction, Zoom and phone calls.
- Increasing reviews through Google, Trustpilot.com and reseller ratings.
Clinician/CPAP Technician/Customer Service/Sales
AeroCare Holdings, Inc
10.2016 - 11.2022
- Providing professional and quality customer service to patients with Obstructive Sleep Apnea and related illnesses
- Instructing patients on CPAP/BIPAP machines
- Conducting mask fits.
- Troubleshooting PAP machines.
- Providing compliance/therapy reported to doctors and patients.
- Collecting documentation from doctors and hospitals
- Mainting knowledge of current DME products and procedures.
- Ordering respiratory equipment and machines.
- Registering stock of products and what needed.
Education
Diploma - Graphic Design
The Art Institute of Ft Lauderdale Ft. Lauderdale
Fort Lauderdale, FL01.2008
High School Diploma -
National School of Excellence Coconut Creek
Coconut Creek, FL01.2000
Skills
- Computer literacy
- CPAP/BIPAP setups
- Resmed AirView and Encore Anywhere
- HubSpot and Shopify
- Documentation review
- Microsoft Office suite
- Group leadership
- Effective communication
- Relationship building
- Microsoft Excel and Outlook
- Gorgias support
- Invoice management
- Schedule organization
- Client relationship management
Timeline
Office Manager
Refrigeration X-Perts Inc.
08.2024 - Current
CPAP Coach/Lead Sales Associate/Customer Service
Sleeplay
01.2023 - 08.2024
Clinician/CPAP Technician/Customer Service/Sales
AeroCare Holdings, Inc
10.2016 - 11.2022
Diploma - Graphic Design
The Art Institute of Ft Lauderdale Ft. Lauderdale
High School Diploma -
National School of Excellence Coconut Creek
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