Proven track record in high-stakes environments, notably with the Michigan Department of Corrections, where I ensured safety and reduced contraband significantly. Skilled in emergency response and de-escalation, I excel in conflict resolution and office administration, demonstrating strong customer service and computer proficiency.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Michigan Department of Corrections
03.2018 - Current
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Behavioral Health Specialist
United States Army
02.2019 - 09.2019
Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
Used windows, linux,and unix to document patient information, progress notes, and treatment plans.
Worked closely with adults and children in community settings, at residential facilities and within homes.
Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Created progress reports, assessments and charting within required timeframes.
Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
Administrative Assistant
D&m Consulting Services, Llc
06.2017 - 02.2018
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor Of Science - Industrial Relations
Lagos State University
Lagos Nigeria
01.2015
Skills
First Aid Training
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Policy Enforcement
Customer Service
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Corrections Shift Supervisor 13 – Captain (Shift Commander) at Michigan Department of CorrectionsCorrections Shift Supervisor 13 – Captain (Shift Commander) at Michigan Department of Corrections