Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Habriyah Mcintosh

Miramar,FL

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in the Tertiary industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.

Overview

8
8
years of professional experience

Work History

Bartender/Server

Colors Bahamian Restaurant
Bar Harbor, Abaco, The Bahamas
06.2021 - 03.2024
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Created, modified and cancelled guest reservations using the property management system.

Front of House Manager

Mangras on The Bay
Abaco , The Bahamas
06.2018 - 08.2019
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Resolved customer complaints in a professional manner.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.

Salesperson

Marsh Harbor Electronics
Marsh Harbor, The Bahamas
06.2016 - 08.2019
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Monitored inventory levels and placed orders as needed.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Provided personalized service to build relationships with customers.
  • Advised customers on the latest product features and benefits.

Education

Esthetician License -

Florida Academy of Medical Aesthetics
Pembroke Pines, FL
07-2024

Bachelor of Science - Biology

University of The Bahamas
Nassau, NY
06-2024

High School Diploma -

Forest Heights Academy
Mangras on The BayAbaco, The Bahamas
06-2019

Skills

  • Suggestive Selling
  • Food Running
  • Payment Processing
  • Menu Memorization
  • Beverage Preparation
  • Team training and development
  • Outstanding customer service
  • Point of sale systems
  • Cash and credit transactions
  • Responsible Alcohol Service

Affiliations

  • Organization
  • Writing
  • Reading
  • Professional Makeup Artistry

References

References available upon request.

Timeline

Bartender/Server

Colors Bahamian Restaurant
06.2021 - 03.2024

Front of House Manager

Mangras on The Bay
06.2018 - 08.2019

Salesperson

Marsh Harbor Electronics
06.2016 - 08.2019

Esthetician License -

Florida Academy of Medical Aesthetics

Bachelor of Science - Biology

University of The Bahamas

High School Diploma -

Forest Heights Academy

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Habriyah Mcintosh