Sarah Roberts
Tigard
Summary
Dynamic and customer-focused professional with extensive experience at McCormick & Schmick's, excelling in high-volume environments. Proven ability to enhance guest satisfaction through strong multitasking and suggestive selling. Skilled in training new hires and resolving complex issues, consistently achieving performance goals and fostering loyal clientele.
Overview
2026
2026
years of professional experience
Work History
Bartender/server
Baird's on B
Lake Oswego, OR
06.2021 - Current
- Mixed and served beverages while ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of bar area to promote efficient service operations.
- Assisted in training new staff on cocktail preparation and customer service protocols.
- Monitored inventory levels and restocked supplies to prevent shortages during peak hours.
- Collaborated with kitchen staff to coordinate timely food and beverage orders for patrons.
- Engaged with customers to enhance their dining experience through personalized service.
- Implemented cost-effective practices in drink preparation to maximize profitability without compromising quality.
- Resolved customer complaints promptly, ensuring positive outcomes and repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Caro Amico Italian Cafe
Portland, OR
2017 - 06.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items and service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
McCormick & Schmick's Seafood & Steaks
Portland, OR
2008 - 2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Trained new servers on menu items and service standards.
- Developed strong relationships with regular customers to enhance loyalty.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
Associate of Science - Business
Portland Community College
Portland, Oregon, ORSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Complex Problem-solving
- Handling difficult customers
- Suggestive selling
- New hire training
- Beverage preparation
Timeline
Bartender/server
Baird's on B
06.2021 - Current
Server
Caro Amico Italian Cafe
2017 - 06.2024
Server/Bartender
McCormick & Schmick's Seafood & Steaks
2008 - 2019
Associate of Science - Business
Portland Community College