Hachilah Felton
Southington,CT
Summary
Motivated and customer-focused business marketing professional with experience in hospitality, catering, food service, education, and customer engagement. Strong background in customer relations, sales support, leadership, and team collaboration, with a proven ability to thrive in fast-paced environments while delivering exceptional service and operational excellence. Skilled in communication, relationship-building, social media marketing, merchandising, and client support. Currently pursuing a degree in Business Marketing at the University of Connecticut with a strong interest in business development, marketing strategy, and customer success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering Attendant
UConn Health
Farmington, CT
07.2025 - Current
- Responsible for all delivery, set up, and food service for catered events while ensuring excellent customer service and event execution.
- Maintaining food safety and sanitation standards in accordance with local, state, and organizational policies.
- Coordinating event preparation, inventory management, and post-event cleanup activities.
- Supporting catering supervisors and team members in high-volume hospitality environments.
Server / Hostess
Chief of Staff, LLC
Hartford, CT
11.2023 - Current
- Providing exceptional guest service in restaurant and event settings while maintaining professionalism and efficiency.
- Assisting customers with menu selections, food recommendations, and order management.
- Resolving customer concerns with a positive attitude and strong communication skills.
- Ensuring cleanliness, organization, and adherence to health and safety standards.
Bakery Associate / Cake Decorator
Hannaford
York, ME
07.2023 - 09.2023
- Delivered outstanding customer service while assisting customers with bakery selections and product recommendations.
- Decorated cakes, cupcakes, and pastries while maintaining high presentation and quality standards.
- Managed inventory, stocked merchandise, and organized bakery displays.
- Assisted with pricing, merchandising, and product preparation.
Senior Baker
Crumbl Cookies
West Hartford, CT
05.2023 - 07.2023
- Prepared and decorated baked goods according to company recipes and quality standards.
- Maintained food safety compliance and sanitized equipment and workstations.
- Assisted customers with orders, recommendations, and payment processing.
- Managed inventory records and supported daily production operations.
Team Member / Cashier
Chick-fil-A
West Hartford, CT
08.2022 - 10.2022
- Provided high-quality customer service in front counter and drive-thru operations.
- Processed customer transactions and prepared orders efficiently and accurately.
- Maintained cleanliness and compliance with health and sanitation standards.
- Contributed to a positive and welcoming customer experience.
Tutor / Mentor
Y.E.S Academy Learning Center
Southington, CT
01.2022 - 07.2022
- Designed customized curriculum and lesson plans for students ages 4–9 in English, math, science, and history.
- Provided individualized academic support and mentorship to enhance student growth and achievement.
- Facilitated student wellness initiatives, extracurricular activities, and mentorship programs.
- Cultivated supportive learning environments that promoted accelerated learning and personal development.
Crew Trainer
Chipotle Mexican Grill
11.2021 - 03.2022
- Streamlined daily restaurant operations, focusing on food preparation and customer service.
- Trained and mentored team members on operational procedures and service standards.
- Ensured cleanliness and food safety compliance throughout the restaurant.
- Maintained high organizational standards to enhance overall efficiency.
Education
Business Marketing -
University of Connecticut
Storrs05-2027
High School Diploma -
SHS
Southington, CT06-2022
Skills
- Customer Service & Client Relations
- Business Marketing & Sales Support
- Hospitality & Food Service Operations
- Leadership & Team Collaboration
- Social Media Marketing & Content Creation
- Communication & Presentation Skills
- Merchandising & Product Promotion
- Customer Retention & Upselling
- Curriculum Development & Mentorship
- Cash Handling & POS Systems
- Brand Promotion & Marketing Strategy
- Microsoft Office
- Adobe Creative Suite
- Problem Solving & Conflict Resolution
- Time Management & Organization
- Food Safety & Sanitation Procedures
- Adobe Photoshop
- Adobe Illustrator
- Social Media Management
- SEO
- Content Creation
- POS Systems
- Microsoft Excel
- Graphic Design
- Marketing Analytics
- CRM Support
- Customer Relationship Management
- Business Development
- Presentation Skills
- Sales Strategy
- Social Media Advertising
- Merchandising
- Catering
- Hospitality Support
- Team Leadership
- Communication
- Organizational Skills
- Tutoring & Mentorship
- Brand Storytelling
- Customer Acquisition
- Negotiation
- Research
- Retail Sales
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the United States.
Languages
- Spanish
- English, Fluent
- Spanish, Intermediate
Timeline
Catering Attendant
UConn Health
07.2025 - Current
Server / Hostess
Chief of Staff, LLC
11.2023 - Current
Bakery Associate / Cake Decorator
Hannaford
07.2023 - 09.2023
Senior Baker
Crumbl Cookies
05.2023 - 07.2023
Team Member / Cashier
Chick-fil-A
08.2022 - 10.2022
Tutor / Mentor
Y.E.S Academy Learning Center
01.2022 - 07.2022
Crew Trainer
Chipotle Mexican Grill
11.2021 - 03.2022
Business Marketing -
University of Connecticut
High School Diploma -
SHS