Hadassah Boodhoo
Abilene,TX
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
4
4
years of professional experience
Work History
Hostess/To-Go Specialist/Server Trainer
Cheddar's Scratch Kitchen/
06.2023 - Current
- Greeted over 100 guests in a warm and friendly manner.
- Answered incoming calls and emails in a warm and professional manner.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
- Follow up with guests to ensure their satisfaction and address any additional requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Educated customers on promotions to enhance sales.
- Cultivated warm relationships with regular customers.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Trained and mentored new trainees, resulting in increased efficiency of the team as a whole.
- Conducted performance evaluations for hostess team members, offering constructive feedback for improvement where necessary.
Customer Service Specialist
Zoü Beauty
08.2020 - 08.2020
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listening attentively to the caller needs to ensure a positive customer experience.
- Responded proactively and positively to rapid change.
Education
Associates - Applied Sciences
New York City College of Technology
Brooklyn, New York01.2020
High School Dipolma -
Bronx Preparatory High School
06.2018
Skills
- Microsoft
- Adobe Acrobat
- Verbal/Written Communication
- Efficient and Detail-Oriented
- Team Player/Adaptable
- Hard-working
- Cultural Awareness
- Guest satisfaction
Timeline
Hostess/To-Go Specialist/Server Trainer
Cheddar's Scratch Kitchen/
06.2023 - Current
Customer Service Specialist
Zoü Beauty
08.2020 - 08.2020
High School Dipolma -
Bronx Preparatory High School
Associates - Applied Sciences
New York City College of Technology
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