Hadassah Taamai
Pittsburg,CA
Summary
Dynamic and goal-oriented professional with a strong background in customer service at Alliance Ground International. Proven problem-solver adept at enhancing operational efficiency and resolving client issues. Skilled in Microsoft software and maintaining accurate records, fostering positive interactions and ensuring customer satisfaction. Committed to continuous improvement and team collaboration.
Overview
2
2
years of professional experience
Work History
Office Agent
Alliance Ground International
07.2024 - Current
- Assisted customers with inquiries by providing accurate information and fostering positive interactions.
- Maintained comprehensive records of customer interactions to facilitate efficient service delivery.
- Collaborated with team members to improve processes and boost operational efficiency.
- Attended training sessions to expand product knowledge and service skills.
- Adapted swiftly to changing priorities to maintain smooth operations during busy periods.
- Resolved customer issues quickly while demonstrating strong problem-solving skills and dedication to satisfaction.
- Informed clients about policies and procedures.
- Kept precise records of client communications, transactions, policies, and other pertinent documents for efficient agency operations.
- Facilitated export of cargo to international destinations, ensuring compliance with documentation and handling standards.
- Managed inbound cargo notifications, informing customers via phone calls and emails regarding arrival payment fees and pickup locations.
Team Member
SAS
Concord, CA
03.2024 - 05.2024
- Assisted team in executing daily operational tasks to maintain workflow efficiency.
- Collaborated with colleagues to ensure adherence to safety protocols and procedures.
- Supported inventory management through accurate stock tracking and reporting.
- Adapted quickly to new tools and systems, enhancing overall team productivity.
Education
Pittsburg High School
Pittsburg, CASkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Goal-oriented mindset
- Clear communication
- Documenting information
- Customer complaint resolution
- Service support
Timeline
Office Agent
Alliance Ground International
07.2024 - Current
Team Member
SAS
03.2024 - 05.2024
Pittsburg High School