Malak Elramly
Bayonne,NJ
Summary
Dedicated office agent with expertise in customer service, communication, and problem-solving. Proven ability to manage inquiries and coordinate operations, ensuring timely resolutions and high customer satisfaction.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Office Agent
United Cargo
Newark, New Jersey
05.2025 - 07.2026
- Coordinated communication between customers and operational teams to enhance service delivery.
- Provided customer service to clients through phone and email communication.
- Responded to client inquiries and resolved issues promptly.
- Built customer relationships to improve overall service satisfaction.
- Processed freight documentation for timely cargo shipments.
- Monitored cargo tracking systems for real-time updates and accuracy.
- Maintained accurate inventory records to facilitate smooth operations.
- Maintained detailed records of all real estate transactions for future reference.
Food Server
Panda Express Restaurant
Bayonne, New Jersey
03.2024 - 04.2024
- Delivered exceptional customer service by anticipating needs, responding promptly to requests, and following up to ensure guest satisfaction.
- Provided excellent customer service to enhance dining experiences.
- Took accurate food orders and ensured timely delivery to guests.
- Welcomed guests warmly at entrance in a friendly and welcoming manner.
- Ensured cleanliness and organization of dining and serving areas to enhance overall guest experience.
- Prepared tables for new guests by resetting them between guests, refilled condiments and wiped down surfaces.
- Collaborated with kitchen staff for accurate order preparation and quality assurance.
- Processed cash and credit transactions efficiently at the register.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
Education
Associate of Arts - Liberal Arts
Hudson County Community College
Jersey City, NJ05-2026
Bachelor of Arts - Recording Arts And Production Attendee
Montclair State University
Montclair, NJ07-2026
Skills
- Resolving customer issues
- Relationship building
- Positive attitude
- Clear communication
- Problem-solving skills
- Polite communication skills
- Data entry
- Problem solving
- Inventory management
- Time management
- Team collaboration
- Documentation processing
- Service support
- Call management
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Office Agent
United Cargo
05.2025 - 07.2026
Food Server
Panda Express Restaurant
03.2024 - 04.2024
Associate of Arts - Liberal Arts
Hudson County Community College
Bachelor of Arts - Recording Arts And Production Attendee
Montclair State University