Hade Polanco Melo
New York,NY
Summary
Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optometry Center Receptionist
Izak Herschitz
05.2025 - 08.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted clients with service inquiries, providing exceptional customer service and support.
- Coordinated appointment scheduling using spa management software to optimize staff workload.
- Handled cash transactions accurately, maintaining balanced registers throughout shifts.
- Trained new reception staff on procedures and customer interaction best practices.
Medical Assistant
Medical Oncology Office
02.2025 - 05.2025
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Receptionist
The Spa Club
05.2024 - 12.2024
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
Cashier/Customer Service
Carter's
10.2023 - 04.2024
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Cashier
Walgreens
06.2022 - 03.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Retail Sales Associate
Journeys
04.2021 - 02.2022
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
Spa Receptionist
Sojo Spa Club
03.2019 - 10.2019
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
Education
College - Nursing Major
BCC
New York, NYHigh school diploma - undefined
Independence High School
New York, NY06.2020
Skills
- Achieved high levels of customer satisfaction through effective communication skills Streamlined cashiering processes, resulting in improved transaction accuracy Enhanced front desk operations, contributing to a welcoming environment Developed leadership capabilities within the team, fostering a culture of growth Boosted retail sales through targeted product promotions and customer engagement Elevated phone etiquette practices, leading to positive customer interactions
Languages
Spanish
Native or Bilingual
Certification
CPR Certification
Timeline
Optometry Center Receptionist
Izak Herschitz
05.2025 - 08.2025
Medical Assistant
Medical Oncology Office
02.2025 - 05.2025
Receptionist
The Spa Club
05.2024 - 12.2024
Cashier/Customer Service
Carter's
10.2023 - 04.2024
Cashier
Walgreens
06.2022 - 03.2023
Retail Sales Associate
Journeys
04.2021 - 02.2022
Spa Receptionist
Sojo Spa Club
03.2019 - 10.2019
High school diploma - undefined
Independence High School
College - Nursing Major
BCC