Haden Johns
Cabot,AR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a knack for computer systems and a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Intern
Ingen Software
Cabot, AR
05.2023 - 11.2024
- Provided technical assistance during customer support calls when needed.
- Provided customer support by responding to inquiries and resolving customer complaints.
- Monitored incoming calls and emails for customer support issues.
- Reviewed customer feedback to identify areas of improvement in customer support operations.
- Coordinated with sales staff to ensure successful customer support operations.
- Developed spreadsheets using Microsoft Excel applications.
- Created presentations utilizing software applications such as PowerPoint and Excel.
- Provided support during system upgrades or maintenance periods by testing software applications prior to their release into production environment.
CPR Certified Lifeguard
Veterans Park Community Center
Cabot, AR
05.2020 - 04.2022
- Used training and medical supplies to examine injured people and administer first aid.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Monitored swimmers and enforced safety regulations to prevent accidents.
- Performed daily maintenance duties, such as pool cleaning and chemical testing.
- Monitored surrounding environment constantly to watch for potential risks.
Education
High School Diploma -
Cabot High School
Cabot, AR05-2023
Skills
- Client relationship building
- Organization
- Cross-functional support
- Strong organization
- Data entry
- Documentation skills
- C skills
- Java skills
- Python skills
- Tech-Savvy
Certification
- Autodesk Certified User: Inventor
- Career And Technical Education Certificate in Engineering & Technology
Affiliations
- Head Referee for High School and Middle School Robotics Competitions
- Arkansas State University, Beebe, Student
References
References available upon request.
Timeline
Customer Support Intern
Ingen Software
05.2023 - 11.2024
CPR Certified Lifeguard
Veterans Park Community Center
05.2020 - 04.2022
High School Diploma -
Cabot High School
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