Hadi Awkal
Sales/Head Waiter
Saida
Summary
Hardworking Head Waiter with 6 years of serving experience. Excellent communication skills with focus on guest satisfaction. Ready to help team achieve company goals, strong organizational skills,fine dining expert and food knowledge. Im still learning Accounting and Business Management driven to succeed
Overview
6
6
years of professional experience
Work History
Head Waiter
Turquoise Beach Resort
04.2023 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cashier/head Waiter
Yamanis Restuarant
07.2022 - 03.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Restaurant Waiter
Chateau Rouge
11.2019 - 05.2022
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Runner
Chateau Rouge
01.2019 - 11.2019
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Cleared tables immediately after guests left in preparation for next party.
- Delivered correct food items to tables according to order documentation.
Education
Accounting And Business Management
CIS College
Saida 05.2001 -
Skills
Menu presentation
Team Supervision
Guest service
Daily specials memorization
Order Taking
Dining area maintenance
Sales Techniques
Cash Handling
Problem-Solving
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Head Waiter
Turquoise Beach Resort
04.2023 - Current
Cashier/head Waiter
Yamanis Restuarant
07.2022 - 03.2023
Restaurant Waiter
Chateau Rouge
11.2019 - 05.2022
Runner
Chateau Rouge
01.2019 - 11.2019
Accounting And Business Management
CIS College
05.2001 -