Hadiya Peele
Summary
Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
20
20
years of professional experience
Work History
Director of Operations
Dental Care Alliance - DCA
New York, NY
01.2022 - Current
- Streamline administrative workflows to enhance staff productivity and patient scheduling efficiency
- Analyze KPIs to guide strategic decisions, managing collections, receivables, and referrals effectively
- Implemented an operational strategy that increased efficiency by 25% and reduced costs by 20% within the first year.
- Optimize administrative processes, significantly increasing staff productivity and patient scheduling efficiency
- Drive substantial financial gains through effective management and strategic decision-making
- Currently manage 5 locations in Connecticut and lead a cross-functional team of 65 employees
Regional Manager
Diamond Braces
Brooklyn, NY
03.2021 - 01.2022
- Oversaw daily operations, budgets, and performance across 6 locations, improving overall efficiency
- Led staff to expand brand reach and optimize productivity, yielding measurable growth
- Recruited, trained, and supported General Managers, fostering a culture of excellence
- Established and maintained operational standards, ensuring consistent service quality
- Effective team management including recruitment and development of all direct reports undertaking performance management and performance appraisals
Intelligence
United States Army
Fort Leonard Wood, MO
01.2005 - 01.2022
- Classified
Operations Manager
Pediatric Dentistry - HQRC Management
New York, NY
02.2019 - 02.2021
- Coordinated machinery maintenance, supply chain, housekeeping, mailing, shipping, and billing tasks
- Handled PPO, HMO, and Managed Care insurance plans, ensuring accurate claims processing
- Streamlined daily operations, optimizing appointment scheduling, patient records, and billing functions
Comptroller
The Hebrew Home For The Age
Riverdale, NY
01.2017 - 01.2019
- Negotiated cost-effective quotes, managed $800,000+ in medical equipment, $250,000+ in electronics
- Handled orders, service calls, and patient issues across five locations, ensuring seamless operations
- Optimized daily practice operations, enhancing appointment scheduling, records management, and billing
Assistant Comptroller
Kings County Hospital Center
Brooklyn, NY
11.2012 - 01.2016
- Responsible for the oversight of portfolios totaling $200 million, which was managed primarily by external investment Managers
- Developed and implemented active ownership programs including voting proxies, social and governance policies
- Managed financial operations, payroll and accounting processes
- Prepared balance sheets, cash flow reports and income statements
- Meticulously managed payroll and accounting processes, maintaining accuracy and efficiency in all financial transactions and reporting
Associate Director
Kings County Hospital Center
Brooklyn, NY
08.2011 - 11.2012
- Managed operations, ensuring seamless execution and high team productivity
- Prioritized tasks and allocated resources effectively to maintain productivity
- Communicated capacity, sourcing, and technology gaps to senior leadership for resolution
Logistics Manager
Amazon
Chattanooga, TN
05.2009 - 08.2011
- Directed team workload based on strengths, resolving conflicts, enhancing productivity
- Managed inventory, ensuring timely deliveries to correct locations, improving accuracy
- Met cost and productivity goals through data analysis, driving performance improvements
Education
Bachelor of Science - Biochemistry
University of the People
01.2025
HRIS Certificate -
Coursera
01.2024
Certified Nutritionist -
ISSA
01.2019
Skills
- HRIS Management
- Procedural Compliance
- Hiring and Onboarding
- Employee Development
- Bookkeeping
- CPR/AED
- Payroll Administration Skills
- Talent Acquisition
- P&L Reports
- Dentrix
- Denticon
- Ascend
- UKG
- Paylocity
- Kronos
- EBITDA
- Strategic planning and execution
- Leadership training
- Process Improvement
Timeline
Director of Operations
Dental Care Alliance - DCA
01.2022 - Current
Regional Manager
Diamond Braces
03.2021 - 01.2022
Operations Manager
Pediatric Dentistry - HQRC Management
02.2019 - 02.2021
Comptroller
The Hebrew Home For The Age
01.2017 - 01.2019
Assistant Comptroller
Kings County Hospital Center
11.2012 - 01.2016
Associate Director
Kings County Hospital Center
08.2011 - 11.2012
Logistics Manager
Amazon
05.2009 - 08.2011
Intelligence
United States Army
01.2005 - 01.2022
Bachelor of Science - Biochemistry
University of the People
HRIS Certificate -
Coursera
Certified Nutritionist -
ISSA
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