Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Hadiya Peele

Director Of Operations
Bronx,NY

Summary

Seasoned Ex Military with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Director of Operations

Dental Care Alliance - DCA
01.2022 - Current
  • Streamline administrative workflows to enhance staff productivity and patient scheduling efficiency
  • Analyze KPIs to guide strategic decisions, managing collections, receivables, and referrals effectively
  • Implemented an operational strategy that increased efficiency by 25% and reduced costs by 20% within the first year.
  • Optimize administrative processes, significantly increasing staff productivity and patient scheduling efficiency
  • Drive substantial financial gains through effective management and strategic decision-making
  • Currently manage 5 locations in Connecticut and lead a cross-functional team of 65 employees

Intelligence

US Army
03.2020 - 01.2022

Classified

Regional Manager

Diamond Braces
02.2018 - 02.2020
  • Oversaw daily operations, budgets, and performance across 6 locations, improving overall efficiency
  • Led staff to expand brand reach and optimize productivity, yielding measurable growth
  • Recruited, trained, and supported General Managers, fostering a culture of excellence
  • Established and maintained operational standards, ensuring consistent service quality
  • Effective team management including recruitment and development of all direct reports undertaking performance management and performance appraisals

Intelligence

US Army
06.2016 - 04.2018

Classified

Operations Manager

Pediatric Dentistry - HQRC Management
01.2014 - 05.2016
  • Coordinated machinery maintenance, supply chain, housekeeping, mailing, shipping, and billing tasks
  • Handled PPO, HMO, and Managed Care insurance plans, ensuring accurate claims processing
  • Streamlined daily operations, optimizing appointment scheduling, patient records, and billing functions

Intelligence

US Army
07.2010 - 12.2013

Classified

Comptroller

The Hebrew Home For The Age
01.2007 - 06.2010
  • Negotiated cost-effective quotes, managed $800,000+ in medical equipment, $250,000+ in electronics
  • Handled orders, service calls, and patient issues across five locations, ensuring seamless operations
  • Optimized daily practice operations, enhancing appointment scheduling, records management, and billing

Intelligence

US Army
03.2005 - 12.2006

Classified

Assistant Comptroller

Kings County Hospital Center
10.2002 - 02.2005
  • Responsible for the oversight of portfolios totaling $200 million, which was managed primarily by external investment Managers
  • Developed and implemented active ownership programs including voting proxies, social and governance policies
  • Managed financial operations, payroll and accounting processes
  • Prepared balance sheets, cash flow reports and income statements
  • Meticulously managed payroll and accounting processes, maintaining accuracy and efficiency in all financial transactions and reporting

Associate Director

Kings County Hospital Center
07.2000 - 10.2002
  • Managed operations, ensuring seamless execution and high team productivity
  • Prioritized tasks and allocated resources effectively to maintain productivity
  • Communicated capacity, sourcing, and technology gaps to senior leadership for resolution

Intelligence

US Army
05.1999 - 06.2000

Classified

Education

Bachelor of Science - Biochemistry

University of the People

HRIS Certificate -

Coursera

Certified Nutritionist -

ISSA

Skills

HRIS Management

Timeline

Director of Operations

Dental Care Alliance - DCA
01.2022 - Current

Intelligence

US Army
03.2020 - 01.2022

Regional Manager

Diamond Braces
02.2018 - 02.2020

Intelligence

US Army
06.2016 - 04.2018

Operations Manager

Pediatric Dentistry - HQRC Management
01.2014 - 05.2016

Intelligence

US Army
07.2010 - 12.2013

Comptroller

The Hebrew Home For The Age
01.2007 - 06.2010

Intelligence

US Army
03.2005 - 12.2006

Assistant Comptroller

Kings County Hospital Center
10.2002 - 02.2005

Associate Director

Kings County Hospital Center
07.2000 - 10.2002

Intelligence

US Army
05.1999 - 06.2000

Bachelor of Science - Biochemistry

University of the People

HRIS Certificate -

Coursera

Certified Nutritionist -

ISSA
Hadiya PeeleDirector Of Operations